À propos de Islem
I'm a creative project manager and an analytical client specialist with a proven track record of successfully leading cross-functional teams and delivering complex projects on time. I also have a strong ability to drive process improvements and foster collaboration while ensuring the achievement of business goals and client satisfaction.
I have +6 years of experience.
Thanks to my past experience as a digital transformation consultant, I'm equipped with multiple tools to help you and advize you on your transformation projects.
Whether you're a start-up, a scale-up or a big corporation, I can help you solve complex problems and manage wide-ranging transformation projects; my approach focuses on creating value and facilitating change internally and externally.
Finally my extensive experience in international environments and working cross-geo can come in handy to you if you have international teams and/or if international growth is one of your goals (I'm French-English bilingual).
Français
Bilingue ou natif
Anglais
Bilingue ou natif
Accepte de travailler sur site
Paris (jusqu’à 10 km)
Expériences
- DataDomeRevenue Enablement ManagerEDITION DE LOGICIELSaoût 2022 - Aujourd'hui (3 ans et 10 mois)Paris, FranceDatadome is a leading SaaS company in the cybersecurity industry and more precisely protection again bots and online fraude.At DadaDome, I'm part of the Customer Success Team. My main tasks are:- Coaching the customer success team by fostering best practices and building customer success training programs.- Building and rolling out customer success processes, playbooks and automated programs for the entire client journey (onboarding, adoption, success, renewals, advocacy, escalation, surveys, post mortem and churn, etc.).- Identifying expansion areas among the current customer base.- Developing and monitoring upsell activities.- Building and deploying referral programs and client testimonials.- Building, deploying and monitoring a client marketing program (newsletters, events, gifts and rewards, etc.) in partnership with the marketing team.- Processing and improving cross-team collaboration with other internal teams (Sales, Marketing, Operations, Product, etc.).
- YZRCustomer Success ManagerEDITION DE LOGICIELSjanvier 2022 - juillet 2022 (7 mois)Paris, FranceYZR: an AI software company specialized in the normalization of textual data.My main tasks as a customer success manager:- Drove seamless onboarding processes and ensured feature adoption- Oversaw a portfolio of accounts- understood the technical and business challenges of clients and advised them on how to best use YZR- Worked closely with Product and Engineering on enhancement and feature requests- Served as the ‘voice of the customer’ and provided internal feedback
- EDF -Digital Data Analyst - ConsultantENERGIEjanvier 2020 - décembre 2020 (1 an)Paris, FranceDigital data analyst on 6 B2C websites.As part of the Digital Factory of the Marketing Department, I used data analytics tools (Google Analytics, ContentSquare, etc.) to optimize customer journeys and conversion rates, to help launch new services and to improve customer knowledge.
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Formations
- Business ManagementAudencia Business School2018