Description

Founders and CEOs bring me in when their operations can't keep up with their growth. Over 12 years across marketplaces, fintech, and cross-border e-commerce at Cdiscount, Octopia, Anka, and ComAve I have built the operational foundations that let companies scale without breaking: processes, governance, team structures, payment flows, and compliance frameworks across Europe and Africa.

My specialty is turning chaotic or undefined environments into clean, scalable systems and fast. I work hands-on alongside leadership, align cross-functional teams, and deliver measurable results within weeks, not quarters.

If you are scaling a marketplace, launching in a new market, or your ops are holding back your growth, let's talk.

What I deliver ?

Build and Scale Operations

I set up the operational backbone companies need to grow: processes, workflows, SOPs, governance, and team structures from scratch or from chaos. I have done this across marketplaces, fintech platforms, and cross-border e-commerce, including payment flows, KYB/KYC, AML, and compliance frameworks (VAT, IOSS, EORI, DAC7)

Lead and Structure Teams

I build and manage Ops, Support, and cross-functional teams that actually perform. That means clear roles, rituals, KPIs, and managers who deliver , not just org charts

Run Complex Projects

Multi-country rollouts, system integrations (Stripe, DHL, Mirakl, Octopia), process automation, partner onboarding, I own execution end to end and make sure it sticks.

Chief of Staff / Fractional COO

I work alongside founders and C-levels to turn strategic priorities into operational reality: OKRs, governance, board materials, and the day-to-day decisions that keep the company moving.

Typical missions

Operational audit & redesign

0→1 setup

Fintech workflow design

Team structuring

EU & Africa expansion

Fractional COO

SLA & CX improvement

Domaines d’expertise

Langues

Anglais
Bilingue ou natif
Français
Bilingue ou natif

Préférences en matière de lieu de travail

Accepte de travailler sur site

Paris (jusqu’à 50 km), Bordeaux (jusqu’à 50 km), Toulouse (jusqu’à 50 km)

ComAve
Head of Operations (FR/NL/IT)
GRANDE DISTRIBUTION
décembre 2024 - octobre 2025 (10 mois)
At ComAve, I led the design and implementation of the company’s full operational framework as they prepared to launch and scale a multi-vertical super-app across Europe. My mission focused on building a scalable, compliant, and efficient foundation capable of supporting Retail, Hospitality, Travel, Gaming, and Financial Services within one ecosystem.

Key contributions
Designed the end-to-end operational architecture, including seller onboarding, customer journey, post-sale flows, and cross-team processes
Structured and aligned cross-functional work between Tech, Finance, Legal, Support, and Product to secure operational readiness
Built and implemented all compliance and regulatory processes (VAT, EORI, IOSS, DAC7, Omnibus) for EU and global expansion
Directed integrations with strategic partners such as Octopia, Stripe and Transiteo
Built the Risk and Mitigation processes
Created frameworks and SOPs to support fast international expansion (France, Italy, Spain, the Netherlands, UK)
Reduced onboarding time and operational friction through process and anticipating optimisation and automation
Delivered operational KPIs, dashboards, and governance tools to be used by leadership for strategic decision-making
International Expansion Operations Strategy Process Optimization and Automation Cross-Border Operations
ANKA
Director of Operations (Sub -Saharan Africa)
janvier 2020 - décembre 2024 (4 ans et 11 mois)
At ANKA, I was brought in to strengthen and restructure the company’s operational ecosystem across the Sub-Saharan Africa. My mission focused on improving customer performance, reducing churn, implementing scalable processes, integrating new payment and shipping partners, aligning operations with the company’s growth objectives.

Key contributions:
Rebuilt the operational structure across Support, Engagement, and Services, ensuring clarity, accountability, and measurable performance.
Designed and executed strategic programs that increased customer performance and generated €100K+ in additional recurring monthly revenue.
Reduced churn across customer tiers to below 5% YoY through improved processes, service consistency, and lifecycle strategies.
Implemented a full fraud assessment and risk-mitigation framework, maintaining exposure below 1% of transactions.
Streamlined and automated workflows in collaboration with Product & Tech, improving SLA adherence and reducing response times by 40%.
Created KPIs, dashboards, and reporting frameworks used by leadership to drive operational and strategic decisions.
Strengthened collaboration with logistics and payment partners to enhance cross-border service reliability.