Description

Dynamic and results-oriented Digital & IT Consultant with extensive experience in digital project management and customer experience optimization. Currently on assignment with Stellantis, driving technical improvements and enhancing user engagement across digital platforms.

My background includes:

Project Management: Proven ability to oversee complex digital projects from ideation to execution, ensuring alignment with business objectives.

Customer Experience: Focused on enhancing the end-to-end customer journey, which has led to measurable increases in customer satisfaction and retention.

Technical Proficiency: Skilled in utilizing tools such as Adobe Experience Manager, Salesforce, and various project management software to deliver projects efficiently and effectively.

Agile Methodologies: Certified Scrum Product Owner committed to applying agile principles to foster collaboration and transparency.

Multilingual Communication: Fluent in French. English and Spanish speaker, enabling effective communication with diverse stakeholders.

As a freelancer, I am dedicated to helping businesses thrive through innovative digital strategies, ensuring an exceptional customer experience, and achieving project objectives. I'm always eager to learn and implement new technologies to optimize performance and drive success.

Domaines d’expertise

Langues

Anglais
Capacité professionnelle complète
Espagnol
Capacité professionnelle limitée
Français
Bilingue ou natif

Préférences en matière de lieu de travail

En télétravail uniquement

Travaille majoritairement à distance

Stellantis
Customer Experience Manager/Digital Project Manager
AUTOMOBILE
septembre 2022 - Aujourd'hui (3 ans et 9 mois)
Madrid, Espagne
Assignment at DS Automobiles (Stellantis) as Project Manager/Product Owner

Stellantis is a global automotive company that focuses on delivering innovative and sustainable mobility solutions. As a Digital Customer Experience Manager/Project Manager, I have been responsible for enhancing the online customer journey for the brand's B2C segment.

Supervised the development and deployment of a new B2C website, successfully branching into over 20 international markets, including FR, UK, ES, DE, IT, HU, AR, TR, JP, and KR.
Oversaw technical improvements on the site by prioritizing development requests, managing user stories, and swiftly resolving any performance anomalies.
Collaborated closely with UX designers to implement responsive design features, which contributed to a 10% reduction in bounce rates.
Achieved a remarkable 15% increase in website traffic within the first quarter following the website's launch.
Managed the content publication for multiple B2C sites, ensuring a consistent brand message across various platforms.

The position involved working within a dynamic international framework, utilizing tools such as Adobe Experience Manager, WordPress, and Jira to facilitate projects.

Technical Environment: Adobe Experience Manager, Jira
Transformation numérique Gestion de projet agile Adobe Experience Manager Atlassian JIRA Project Management (PMO) Chef de projet MOA Business Analyst
Le Groupe La Poste
Marketing Project Manager
E-COMMERCE
septembre 2020 - septembre 2022 (2 ans)
Paris, France
Marketing Project Manager - B2C Segment

As a Marketing Project Manager at Groupe La Poste, I was part of the Consumer and Digital branch, overseeing B2C marketing initiatives designed to enhance customer engagement and promote the services of La Poste and its subsidiaries.

Strategic Development: Designed targeted campaign projects informed by extensive studies from the Customer Experience Department, ensuring a focused approach in reaching our audience.
Project Management: Managed the execution of marketing campaigns including writing content, creating agency briefs, and conducting user acceptance testing on deliverables to assure quality outcomes.
Performance Analytics: Analyzed campaign performance through quantitative metrics and customer feedback collected via integrated surveys, leading to actionable insights and optimization strategies.
Campaign Implementation: Successfully executed targeted segmentation and routing of campaigns using customer data on Adobe Campaign, enhancing personalization and outreach effectiveness.
Customer Engagement: Launched a comprehensive customer journey strategy that resulted in a 5% increase in customer retention, significantly improving overall engagement with our products and services.

Technical Environment: Adobe Campaign, Figma, Trello
Adobe Campaign Figma Trello Gestion de projets