Marine Lecroart, Customer Success & Engagement Consultant

Langues

Français
Bilingue ou natif
Anglais
Capacité professionnelle complète
Espagnol
Capacité professionnelle limitée

Préférences en matière de lieu de travail

Accepte de travailler sur site

Paris (jusqu’à 50 km)

InsideBoard
Account Executive
CONSEIL & AUDIT
mars 2023 - Aujourd'hui (3 ans et 3 mois)
Paris, France
Driving business growth and client success by:

Prospecting and securing new opportunities, expanding the client portfolio.
Managing and strengthening relationships with consulting and software partners.
Organizing engaging client events and workshops, achieving 100% client satisfaction.
Leading account management to ensure retention and long-term impact.
Developing and executing client use cases: identifying needs, proposing tailored solutions, and tracking KPIs over time.
Specializing in employee engagement and adoption, ensuring solutions are fully embraced across the organization.
InsideBoard
Customer Success Manager
CONSEIL & AUDIT
février 2022 - mai 2023 (1 an et 3 mois)
Paris, France
In charge of Customer Satisfaction & Retention, Value-driven Onboarding, Employee Engagement, Customer Portfolio development (up-sell, cross-sell). Helping businesses to get the most value of the product to ensure project's success ✨
InsideBoard
Success Project Leader
CONSEIL & AUDIT
avril 2020 - février 2022 (1 an et 10 mois)
Paris, France
• Global delivery team manager
• Definition and monitoring of overall project commitments (Planning, workload, risk management, arbitration)
• Animation, coaching and support of the functional and technical team
• Responsible for framing and realizing value during the design phase (design thinking workshops)
• Privileged contact for the customer from contractualization to maintenance

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S’inscrire pour les voir

Master 2 (M2)
iaelyon School of Management
2017
Master 2 (M2)
Master 1
iaelyon School of Management
2016
Master 1

Consultez la formation qu'a suivie Marine

Consultant marketing relationnel / CRM