Bienvenue sur le profil Malt de Isabelle !
Localisation et déplacement
- Localisation
- Reading, United Kingdom
- Peut travailler dans vos locaux à
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- Reading et 50km autour
- City of London et 100km autour
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Compétences (13)
- Methodologies
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Isabelle en quelques mots
Empathetic servant leader focused on achieving committed outcome by creating a safe space for continuous growth and bringing together diverse teams, functions, partners and cultures around an inspiring vision.
Immediately available to join a team as a:
• Scrum master (Scrum, Kanban, SFE, SAFe, DA, scrum at scale, Lean)
• Agile practitioner – PMI-ACP (Agile delivery manager or Release train engineer)
• Scrum and SAFe 5.0 Agile coach
- Soft skills: problem solving, effective communication, influence without authority, conflict resolution, adaptability
- Expert level with Jira, Confluence, Azure boards (TFS), Power BI, Visio
or join as an Agile consultant (SOW) to:
• Align organisation to Plan, Do, Check and Adjust follow agile/lean principles and meet OKRs
• Increase agility of new or mature cross functional teams and foster self-organisation
• Create and mature Program and Team backlogs that focus on the highest value and deliver targeted OKRs
• Scale agile practices across multiple teams and integrate core functions or new products
• Coach change agents and leadership teams to adopt lean and agile principles and empowerment to improve morale, performance, quality and cost.
• Introduce and mature Dev/Ops practices
I am passionate about House of lean principles because they account for personal growth, support any size organisation acting as an ensemble and reduce waste to make room for innovation: improve ways of working, learn from customers how to better our services and build the sort of resilience to opportunity and threat that allows a business to adapt and thrive.
Expériences
Microsoft Incorporated
Agence & SSII
Global Program Manager
Advanced through progressive assignments to drive complex application releases, operationalize agile transformation. Created program governance, communication, and processes to meet expected goals on time, within allocated resources/budget. Relied on influencing and listening skills, trusted partnership with engineering and operational teams, to remove obstacles and create consensus in a highly matrixed environment.
Senior Program Manager (2009 - 2016)
• Developed program to transition online journeys from product to customer centric in alignment with Microsoft’s new business model. Oversaw decommissioning of online properties, migration to spa technology and retirement of 85 sites / 200,000 KB articles.
• Spearheaded the introduction of agile at scale and DevOps, trained 120 team members in incremental delivery practices and mentored product owners. Mentored over 100 engineers to self-organise and release fit for purpose solutions and build high tolerance for change. Attracted top talent recruits from within Microsoft.
• Led 5 direct and 5 dotted line teams through planning, incremental deployment and continuous data driven improvement of support.microsoft.com, increasing NSAT from 40 to 75 in 2 months.
• Secured funding from GM for phase 1 covering incident management, ML content search and myaccount. NSAT increase earned phase 2 funding to iterate on design, add RPA and click to call on time for Windows launch. Increased ROI by re-using most of the templates and services to revamp commercial segment sites.
Senior Application manager (2007 – 2009)
Change Management, Incident Management, Entitlements, Purchase Order Management
• Optimized legacy support eco-system when entrusted to lead a greenfield initiative to offer new Restful Entitlement APIs via a Service Bus and convincing each business application to invest and consume
• As the expert for Entitlement, led scenario focused engineering development of new support scenarios such as paid support or device repair across internal organisations, external integration banking partners, PCI compliance officers, product managers and stakeholders. ensuring transparent iterative communication.
Global Program Manager (2003 – 2007)
• Built up substantial PM and adaptability skills by taking on increasingly challenging IT projects, greenfield applications, and product launch readiness as a member of PMO’s shared services team. Developed organizational leadership skills in a highly matrixed global environment reporting to service leaders.
• Prevented O365 launch delay by using design thinking to identify problem and potential solutions. Set up a tiger team to run down the options fast and report recommendation to C-level. Established reputation as an influencer able to think out of the box and deal with ambiguity.
• Spearheaded an RFP process that resulted in $8m cost savings. Product managed the new application integrating external and internal systems: vendor data, currency rates, taxes, performance rating, finance.
HeathWallace
Agence & SSII
Scrum master - En tant que freelance
• Doubled agency profits by completing two projects in the assigned time
• Introduced new product management approach: carved sprint time aside for design exploration with underwriters, creative agency and ran continuous Usability Testing so application was incrementally release to production, available for performance and integration testing.
• Achieved high velocity with daily releases, no tech debt, no assumptions, daily sync with 24/7 teams to work out issues together, mitigate dependencies and coordinate relationship with creative agency.
Veritas - Bureau Veritas
Agence & SSII
Agile delivery manager and agile coach - En tant que freelance
• Doubled scrum teams’ velocity in three months with co-authored user stories, time boxed spikes, group estimation, or introduction of BDD. One after the other, teams reached self-organisation maturity, proposing product improvements and new features for the product roadmap, and completing enablers. Direct reports: 6.
• Identified large disparity in knowledge early in EV cloud migration to Azure and blocked one sprint for cross training, setting up environment for all and run-down design options
• Exceeded planned release’s scope with hackathon born features: reduction of data indexing and ingestion time for archiving by 15% or new coding language for the UI interface to look and feel on par with competition.
• Overhauled approach to clear 100 tech debt bugs after spikes revealed fixes could resolve multiple bugs. Monthly hotfixes resulted in incredibly positive feedback from customers, a great motivator to get work done.
• Anchored agile adoption with leadership through education on how continuous delivery flows through the organisation and set target goals such as better communication, being present and show appreciation.
Asos.com
Grande distribution
Agile delivery manager - En tant que freelance
• Promoted innovation with QA Community of Practice, MOB days and cross team design sessions. As technical skills improved, Profile and Identity SDK were released six weeks early, leaving time to fix any issues found during integration testing well ahead of Black Friday.
• Stepped up to organise scrum of scrum for all teams impacted by the migration of large amount of global data to asos’ own data centre. Coordinated pilot to forecast the duration of the full migration, collect performance metrics and test fall-back approaches. Armed with the results, the company decided to change parameters to save time and costs.
Leaseplan UK
Banque & assurances
Agile consultant - En tant que freelance
• Turned around strong resistance to agile from vendor account managers, after engineers successfully co-authored stories with users, started pair programming and took ownership of the sprint backlog. Morale visibly improved when stories were completed and accepted during the sprint for the first time in two years.
• Reduced conflicting expectations between business and teams by creating one shared prioritized backlog and prioritization matrix better suited to teams’ velocity and capacity and reuse of solutions.
• Coached agile leadership to people managers which translated into an energized supportive environment.
• Convinced Infrastructure and release experts to form a Kanban team using small experiments that showed results: for example, 2 headcounts were added after backlog estimation revealed the breadth of dependencies and the urgent need to complete the CI/CD pipeline. The freed capacity benefited all teams.
• Stepped up to run value stream mapping workshops to scope out the minimum system or process changes required for Finance, Tax, Customer services and logistics to meet Amazon contract terms within 90 days.
Invesco Ltd
Banque & assurances
Agile consultant and agile coach - En tant que freelance
• Developed and relentlessly introduced elements of SAFe Essential as they became relevant for the first agile at scale program in Invesco to Unify global digital Branding (AEM, AWS, Mulesoft and Salesforce).
• Launched Program Increment across 5 distributed teams, to release targeted online experiences that drive increase conversion and brand recognition. Incrementally recruited agency, integration, vendors, marketing, compliance, and security teams to align and work closely together as one beyond silos.
• Directed the transition to value driven prioritization and customer-centric portfolio Kanban by going through the feature roadmap with Product Managers and extracting customer centric outcomes that formed the new Epics.
• Coached local leaders individually to reflect on what empowering teams means in practice, learn how to share power, actively listen to latent team needs and become great communicators.
• Galvanized authentic program communication by inviting all partners to attend demos, talk to team members and being transparent on all fronts. Taught leaders to identify “moments in agile” that paint a picture of the emerging culture to sponsors and peers throughout the company.
• Accelerated the maturity of scrum masters and product owners so they could lead and coach teams with confidence, with practice opportunities for different teams, formats and build a close no ego community.
• Mentored vendor teams and managers daily so they found their voice and roles with team empowerment, reflect and adjust agile practices on the spot, practice close team collaboration and de-escalate conflict early.
• Bonded together program members with regular storytelling event to share customer research findings, introduce proto-personas and launch a dashboard to reflect real time impact.
• Optimized teams’ self-organisation by installing a DevOps Kanban team that automated the CI/CD runway, taught best practices to engineers, managed relationship with Adobe and removed impediments within hours.
• Achieved much needed predictability by pushing back so teams alone owned solution design and estimations.
Agile Coach Jan 2019 – Jun 2019
• Lifted five teams to agile maturity with self-assessment workshops, scrum masters’ coaching and lean coffees.
• Coached the coaches to bolster internal skillset, provide morale support and engage their wider communities.
• Advocated, to executive sponsor, the need for urgent investment in an Invesco agile framework to scale agility beyond ad-hoc IT teams and change to a customer first mindset. The visible benefits of the Unify Branding Agile Train brought on learnings that released funds to establish a framework that aligns all teams to North stars.
• Mentored on the job team members to Scrum Master, Product Owner (POPM), Release Train Engineer certification. A dozen internal and vendor individual contributors were promoted early and more won awards.
• Compiled a business case to fund the agile COE full time so it could orchestrate the dissemination of agile principles across the company, publish OKRs, collaborate with HR to create new career paths.
Recommandations externes
Consultez les recommandations qu'a reçues Isabelle