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Isabelle Lehodey

digital transformation consultant | safe 5.0

Peut se déplacer à Reading, City of London

  • 51.4566
  • -0.9697
Proposer une mission La mission ne démarrera que si vous acceptez le devis de Isabelle.
Proposer une mission La mission ne démarrera que si vous acceptez le devis de Isabelle.

Localisation et déplacement

Reading, United Kingdom
Peut travailler dans vos locaux à
  • Reading et 50km autour
  • City of London et 100km autour


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Compétences (13)

  • Methodologies
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Isabelle en quelques mots

Agile lead with 17+ years embedded at the junction between business and engineering teams in a variety of environments, to manage the development and release of software products and digital products that delight customer, disseminate lean/agile mindset and implement change with globally distributed cross functional teams in Software and Financial organizations.

Empathetic servant leader focused on achieving committed outcome by creating a safe space for continuous growth and bringing together diverse teams, functions, partners and cultures around an inspiring vision.

Immediately available to join a team as a:
• Scrum master (Scrum, Kanban, SFE, SAFe, DA, scrum at scale, Lean)
• Agile practitioner – PMI-ACP (Agile delivery manager or Release train engineer)
• Scrum and SAFe 5.0 Agile coach
- Soft skills: problem solving, effective communication, influence without authority, conflict resolution, adaptability
- Expert level with Jira, Confluence, Azure boards (TFS), Power BI, Visio

or join as an Agile consultant (SOW) to:
• Align organisation to Plan, Do, Check and Adjust follow agile/lean principles and meet OKRs
• Increase agility of new or mature cross functional teams and foster self-organisation
• Create and mature Program and Team backlogs that focus on the highest value and deliver targeted OKRs
• Scale agile practices across multiple teams and integrate core functions or new products
• Coach change agents and leadership teams to adopt lean and agile principles and empowerment to improve morale, performance, quality and cost.
• Introduce and mature Dev/Ops practices

I am passionate about House of lean principles because they account for personal growth, support any size organisation acting as an ensemble and reduce waste to make room for innovation: improve ways of working, learn from customers how to better our services and build the sort of resilience to opportunity and threat that allows a business to adapt and thrive.


Microsoft Incorporated

Agence & SSII

Global Program Manager

Redmond, United States of America

octobre 2003 - mai 2016 (12 ans et 6 mois)

Microsoft Incorporated – Redmond, WA Oct 2003 – May 2016
Advanced through progressive assignments to drive complex application releases, operationalize agile transformation. Created program governance, communication, and processes to meet expected goals on time, within allocated resources/budget. Relied on influencing and listening skills, trusted partnership with engineering and operational teams, to remove obstacles and create consensus in a highly matrixed environment.

Senior Program Manager (2009 - 2016)
• Developed program to transition online journeys from product to customer centric in alignment with Microsoft’s new business model. Oversaw decommissioning of online properties, migration to spa technology and retirement of 85 sites / 200,000 KB articles.
• Spearheaded the introduction of agile at scale and DevOps, trained 120 team members in incremental delivery practices and mentored product owners. Mentored over 100 engineers to self-organise and release fit for purpose solutions and build high tolerance for change. Attracted top talent recruits from within Microsoft.
• Led 5 direct and 5 dotted line teams through planning, incremental deployment and continuous data driven improvement of, increasing NSAT from 40 to 75 in 2 months.
• Secured funding from GM for phase 1 covering incident management, ML content search and myaccount. NSAT increase earned phase 2 funding to iterate on design, add RPA and click to call on time for Windows launch. Increased ROI by re-using most of the templates and services to revamp commercial segment sites.

Senior Application manager (2007 – 2009)
Change Management, Incident Management, Entitlements, Purchase Order Management
• Optimized legacy support eco-system when entrusted to lead a greenfield initiative to offer new Restful Entitlement APIs via a Service Bus and convincing each business application to invest and consume
• As the expert for Entitlement, led scenario focused engineering development of new support scenarios such as paid support or device repair across internal organisations, external integration banking partners, PCI compliance officers, product managers and stakeholders. ensuring transparent iterative communication.

Global Program Manager (2003 – 2007)
• Built up substantial PM and adaptability skills by taking on increasingly challenging IT projects, greenfield applications, and product launch readiness as a member of PMO’s shared services team. Developed organizational leadership skills in a highly matrixed global environment reporting to service leaders.
• Prevented O365 launch delay by using design thinking to identify problem and potential solutions. Set up a tiger team to run down the options fast and report recommendation to C-level. Established reputation as an influencer able to think out of the box and deal with ambiguity.
• Spearheaded an RFP process that resulted in $8m cost savings. Product managed the new application integrating external and internal systems: vendor data, currency rates, taxes, performance rating, finance.


Agence & SSII

Scrum master  - En tant que freelance

Reading, United Kingdom

octobre 2016 - juin 2017 (7 mois)

• Lead team of six developers and UX designers to deliver staff journeys for HSBC loans and credit cards applications as part of a large company wide cost cutting effort through digital transformation
• Doubled agency profits by completing two projects in the assigned time
• Introduced new product management approach: carved sprint time aside for design exploration with underwriters, creative agency and ran continuous Usability Testing so application was incrementally release to production, available for performance and integration testing.
• Achieved high velocity with daily releases, no tech debt, no assumptions, daily sync with 24/7 teams to work out issues together, mitigate dependencies and coordinate relationship with creative agency.

Veritas - Bureau Veritas

Agence & SSII

Agile delivery manager and agile coach  - En tant que freelance

Reading, United Kingdom

juin 2017 - mai 2018 (11 mois)

• Gained consensus from leadership to optimize the entire organisation around EV and EV cloud and establish two Agile Release Trains with 6 cross functional teams (90 people). Created a sense of urgency for change and innovation by openly communicating products’ P&L and visualizing the risk of end of life.
• Doubled scrum teams’ velocity in three months with co-authored user stories, time boxed spikes, group estimation, or introduction of BDD. One after the other, teams reached self-organisation maturity, proposing product improvements and new features for the product roadmap, and completing enablers. Direct reports: 6.
• Identified large disparity in knowledge early in EV cloud migration to Azure and blocked one sprint for cross training, setting up environment for all and run-down design options
• Exceeded planned release’s scope with hackathon born features: reduction of data indexing and ingestion time for archiving by 15% or new coding language for the UI interface to look and feel on par with competition.
• Overhauled approach to clear 100 tech debt bugs after spikes revealed fixes could resolve multiple bugs. Monthly hotfixes resulted in incredibly positive feedback from customers, a great motivator to get work done.
• Anchored agile adoption with leadership through education on how continuous delivery flows through the organisation and set target goals such as better communication, being present and show appreciation.

Grande distribution

Agile delivery manager  - En tant que freelance

City of London, United Kingdom

juin 2018 - octobre 2018 (4 mois)

Recommandations externes

Consultez les recommandations qu'a reçues Isabelle