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Fatiha Z.FZ

Fatiha Z.

Formation Salesforce et IA, Direction de programme

900 €/jour
Paris 13e Arrondissement, FR
8-15 ans

Délai de réponse moyen : 1h

À propos de Fatiha

11 years experience in the high-tech industry - software, telecom, Internet, services - at various positions in Strategic Planning, Chief Operating Officer, Practice Leader, Customer Success Director, Business Unit Director, Business Development and Consulting and Professional services.

Specialties: Customer relationship, Software, software-as-a-service / cloud services, telecom, Internet, business intelligence, CRM, customer experience management, feedback management.

Solutions : Akio, Aircall, Coheris, Contextor, Diabolocom, Dimelo, easiware Eptica, ERDIL, Freshworks, Hubicus, Skeepers, Nice, Proxem, Salesfoce, Sereneo, Verint, Viavoo, Vocalcom, Zendesk
  • Français

    Bilingue ou natif

  • Anglais

    Capacité professionnelle complète

  • Arabe

    Bilingue ou natif

Accepte de travailler sur site
Paris 13e Arrondissement (jusqu’à 50 km)

Expériences

  • Time for the Planet
    Partner
    décembre 2022 - Aujourd'hui (3 ans et 6 mois)
    Paris, France
    Time For The Planet est une entreprise à mission qui souhaite rassembler 1 milliard d'euros pour déployer 100 innovations luttant contre le réchauffement climatique. Il est possible de devenir actionnaire à partir d'un euro investi. Nous sommes la dernière génération à pouvoir éviter un effondrement du climat. Agissons ensemble ! Si vous souhaitez savoir comment vous engager, c'est par ici : https:// www.time-planet.com/fr
  • ORNIDEX
    Directrice de projet
    AGENCE & SSII
    mars 2022 - Aujourd'hui (4 ans et 3 mois)
    Paris, France
    - Support the strategy and the commercial approach;
    - Constitute the Salesforce Solution adapted to the needs;
    - Contribute to the drafting of commercial proposals;
    - Prepare and carry out pre-sales demonstrations;
    - Present and support the proposal;
    - Create and lead a project team from implementation to deployment of the solution in an agile approach;
    - Ensure project management with the client (planning, workload, risks);
    - Guarantee the quality of the project and the customer relationship;
    - Define action plans in response to malfunctions or necessary improvements that may be identified;
    - Manage contractual relations and monitor service providers;
    - Participate in the recruitment of new employees.
    Méthode agile Gestion de projet Salesforce Management d'équipe
  • Almavia CX
    Sales executive (CRM, Digital, Customer eXperience, Contact Center)
    septembre 2018 - mai 2022 (3 ans et 8 mois)
    Bd Périphérique, Paris, France

    - Solid understanding of clients' business in various sectors (Retail, insurance, utilities, manufacturing).
    - Business development for the CRM consulting practice (RFPs cycles, proposals, position papers, points of view...)
    - Delivered large CRM transformation projects: customer strategy, campaign management, customer multichannel services, sales force solutions, change management

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Formations

  • Master's degree in Computer Science and Project Management, Architecture of Information Systems and Communication
    Université Toulouse 1 Capitole
    2013
    Master's degree in Computer Science and Project Management, Architecture of Information Systems and Communication
  • Certification Rotary Youth Leadership Awards (RYLA), Fundamentals of leadership / Ethics of positive leadership / Importance of communication skills
    Rotary International
    2012
    Certification Rotary Youth Leadership Awards (RYLA), Fundamentals of leadership / Ethics of positive leadership / Importance of communication skills

Certifications

  • Salesforce Certified Experience Cloud Consultant
    Salesforce
    Experience Cloud Community Cloud
  • Salesforce Certified OmniStudio Consultant
    Salsforce
    OmniStudio Velocity

Compétences (47)

Catégories