À propos de Fatiha
Français
Bilingue ou natif
Anglais
Capacité professionnelle complète
Arabe
Bilingue ou natif
Expériences
- Time for the PlanetPartnerdécembre 2022 - Aujourd'hui (3 ans et 6 mois)Paris, FranceTime For The Planet est une entreprise à mission qui souhaite rassembler 1 milliard d'euros pour déployer 100 innovations luttant contre le réchauffement climatique. Il est possible de devenir actionnaire à partir d'un euro investi. Nous sommes la dernière génération à pouvoir éviter un effondrement du climat. Agissons ensemble ! Si vous souhaitez savoir comment vous engager, c'est par ici : https:// www.time-planet.com/fr
- ORNIDEXDirectrice de projetAGENCE & SSIImars 2022 - Aujourd'hui (4 ans et 3 mois)Paris, France- Support the strategy and the commercial approach;- Constitute the Salesforce Solution adapted to the needs;- Contribute to the drafting of commercial proposals;- Prepare and carry out pre-sales demonstrations;- Present and support the proposal;- Create and lead a project team from implementation to deployment of the solution in an agile approach;- Ensure project management with the client (planning, workload, risks);- Guarantee the quality of the project and the customer relationship;- Define action plans in response to malfunctions or necessary improvements that may be identified;- Manage contractual relations and monitor service providers;- Participate in the recruitment of new employees.
- Almavia CXSales executive (CRM, Digital, Customer eXperience, Contact Center)septembre 2018 - mai 2022 (3 ans et 8 mois)Bd Périphérique, Paris, France- Solid understanding of clients' business in various sectors (Retail, insurance, utilities, manufacturing).- Business development for the CRM consulting practice (RFPs cycles, proposals, position papers, points of view...)- Delivered large CRM transformation projects: customer strategy, campaign management, customer multichannel services, sales force solutions, change management
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Formations
- Master's degree in Computer Science and Project Management, Architecture of Information Systems and CommunicationUniversité Toulouse 1 Capitole2013Master's degree in Computer Science and Project Management, Architecture of Information Systems and Communication
- Certification Rotary Youth Leadership Awards (RYLA), Fundamentals of leadership / Ethics of positive leadership / Importance of communication skillsRotary International2012Certification Rotary Youth Leadership Awards (RYLA), Fundamentals of leadership / Ethics of positive leadership / Importance of communication skills
Certifications
- Salesforce Certified Experience Cloud ConsultantSalesforce
- Salesforce Certified OmniStudio ConsultantSalsforce