ERÀ propos de Etienne
I am a Senior Consultant with 4 years of experience in strategy and business transformation at EY Consulting. My career journey began with 2 years in the luxury industry, where I developed a deep understanding of high-value customer engagement and brand strategy, before transitioning to consulting to tackle large-scale digital and organizational transformation projects.
Français
Bilingue ou natif
Anglais
Capacité professionnelle complète
En télétravail uniquement
Travaille majoritairement à distance
Expériences
- EY l Business TransformationSenior ConsultantCONSEIL & AUDITseptembre 2021 - Aujourd'hui (4 ans et 9 mois)Paris, FranceBusiness Lead for a national energy distributor, as part of the development and deployment of a Salesforce CRM solution for 6,000 users :Co-designed a 360° customer view and reporting modules in the CRM tool through workshops with stakeholdersDeveloped new target customer journeys and drafted business requirements for the IT departmentPrioritized features for development to maximize value and optimize available resourcesOversaw the deployment of the tool across France within various regional divisionsProduction of insight documents for steering committees to facilitate decision-makingResults :40+ business process flowcharts producedOperational actions on average 2 times fasterProduct Owner (PO) at a healthcare innovation fund, responsible for the development and maintenance of a payment platform :Developed the product roadmap in collaboration with program stakeholdersCo-created solutions with users, developers, designers, and business stakeholdersDrafted and prioritized featuresRefined the Product BacklogTested developments across different staging environmentsCreated user-facing communication materials (emails, FAQs, video tutorials)Results :-26% drop in support requests+20% increase in average monthly payments between 2022 and 2023 (10M€)Network transformation Coordinator for a national union of 24,000 independent workers throughout France :Project management for the Union's central teams, in particular C-levelDefinition of KPIs and reporting to various contactsSupervision of a team in charge of relations with independentsSupport for the network's change management strategyManagement of the relationship between the customer and its supervisory administrationResults :93% satisfaction rate among independents who contacted the the team in charge of relations+60% of transformation support applications received by the supervisory administration between 2021 and 2022+25% more support paid between 2021 and 2022 (20M€)
- CartierCRM Project ManagerLUXEseptembre 2020 - août 2021 (11 mois)Paris, FranceKPI monitoring : Analysis and ReportingManagement of CRM publishing toolsManagement of Salesforce native customer application for boutiques (improvement of tools, point of contact for boutiques and IT support, Push communication templates)Customer action plans: benchmark, definition of targets and customer communication supportsResults :25% average email open rate (+2%)7% average email click rate (+0,5%)
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Formations
- Higher national degree in Business techniquesCY Cergy Paris University2017Higher national degree in Business techniques
- Programme Grande Ecole (Master II)NEOMA Business School2021Programme Grande Ecole (Master II)
Certifications
- IELTSIELTS Official2018
- Certification SAFe® Product Owner / Product ManagerSAFe2022