Celine Rix

responsable service client/ ass. vir - fr- es - en

En télétravail depuis Clermont-Ferrand

  • 45.7797
  • 3.08682
Proposer un projet La mission ne démarrera que si vous acceptez le devis de Celine.
Proposer un projet La mission ne démarrera que si vous acceptez le devis de Celine.

Localisation et déplacement

Localisation
Clermont-Ferrand, France
Télétravail
Effectue ses missions majoritairement à distance

Préférences

Durée de mission
  • ≤ 1 semaine
  • ≤ 1 mois
  • entre 1 et 3 mois
  • entre 3 et 6 mois
  • ≥ 6 mois
Taille d'entreprise
  • 1 personne
  • 2 - 10 personnes
  • 11 - 49 personnes
  • 50 - 249 personnes
  • 250 - 999 personnes
+2 autres

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Langues

Catégories

Compétences (24)

Celine en quelques mots

FR: Je m'appelle Céline et je suis de nationalité française, bilingue en anglais et espagnol.
J'ai étudié Langues Étrangères Appliquées (avec traduction comme spécialité). Après obtention de mon diplôme, je suis partie vivre en Irlande, puis au Royaume-Uni et maintenant en Espagne.
J'ai plus de 10 ans d'expérience professionnelle pour des multinationales telles que Apple, HP, Dell, Aegon, Amazon.
J'ai commencé en tant que List Researcher / Data Entry, puis Customer Service / Business Development Representative / Market Researcher.
Ensuite, j'ai travaillé en tant que Coordinateur de Projet, Chef d'équipe, Responsable du Service Client et géré avec succès des équipes et des projets multilingues en anglais, français et espagnol.
Depuis 2019, je suis freelance et gère différents types de projets pour des e-commerces, start-up ou PME sur du court, moyen ou long terme.

EN: My name is Céline and I am French native, bilingual in English and Spanish.
I studied Modern Languages and Business (with Translation as part of the BA). Later I lived in Ireland, UK and now Spain.
I have over 10 years ´experience working for multinational such as Apple, HP, Dell, Aegon, Amazon. I started as List Researcher/Data Entry, then Customer Service/ Business Development representative / Market Researcher.
Then I worked as a Project Coordinator, Team Manager, Customer Service Manager and successfully managed multilingual teams and projects in English, French and Spanish.
Since 2019, I am a Freelancer and managed several types of projects for e-commerces, start-ups, SME on short, medium or long term.

Expériences

Freelance

Télécommunications

Freelance - Business Development, Customer Service, Market Research, Community Management

Madrid Area, Spain

janvier 2019 - Aujourd'hui

I am a freelance virtual project manager, which means I will assist you remotely with your internal projects.
Some companies don't have the resources or time to handle some projects/ tasks, so we are here to help you succeed in doing so!
Please see below how I can assist you:
- either in Business Development (building a list of potential clients, prospecting, making appointments...)
- or in Customer Service (handling your customer service department via phone calls, emails, chats, doing call monitoring/ coaching...)
- or with Community Management (I will manage your blog, facebook or instagram page or several at the same time)
- or in Market Research ( I can conduct B2B or B2C interviews, in-depth analysis or desk research)
- or I Translation/ Proofreading/ Transcription

SELLBYTEL Group Spain

Internet des objets

EMEA AND LATAM MRC TEAM MANAGER– Amazon Web Services (AWS)

Madrid, Madrid, Spain

janvier 2018 - janvier 2018

• Team lead of 12 EMEA Business Developers and 2 LATAM Business Developers (interviews, WFM, call monitoring, coaching and incentives plan)
• Collaborated effectively with stakeholders from Marketing and Sales departments from Amazon Web Services
• Created processes and procedures as well as documentation (Wiki) • Performed KPI analysis and reports, controlled and empowered sales rate, quality, and productivity metrics.

Prepaid Financial Services (PFS)

Banque & assurances

CUSTOMER SERVICE AND LOGISTICS MANAGER

London

septembre 2014 - décembre 2016

• Team lead of 25 multicultural CSRs and 2 team leaders (interviews, WFM, call monitoring): Inspired team performance daily by using proven behavioral-based coaching, motivation and management skills (over 90% CSAT)
• Management of new and existing clients in liaison with Account Management department (Client Services, Escalation and Complaints). Trained new clients and assisted the Sales Department during the sales pitch for new potential clients (in Spain)
• Managed stock and maximized card orders with the card vendor (Gemalto and Nitecrest) in order to get more profit
• Monitored actively systems (CRM, phone systems): creatively assisted the IT department to set up a new CRM and managed the new phone system set up with the phone provider Splicecom
• Prepared and improved performance reports. Recognized for improving processes, quality, productivity and staff retention

Serco

Banque & assurances

TEAM MANAGER (FR AND ES) – AEGON

London, United Kingdom

mars 2014 - septembre 2014

Recommandations externes

Formations