Caroline A

Acted as the primary liaison for buyers, sellers, and agents, ensuring swift issue resolution and maintaining 95% client satisfaction Oversaw CRM data integrity and pipeline monitoring, strengthening lead follow-up and improving conversion efficiency Drafted, reviewed, and negotiated contracts (sales, purchase, lease), securing favourable terms and protecting company interests by ensuring accuracy, compliance, and risk mitigation Performed technical and legal audits on property titles and diagnostics. Contributed to the full acquisition-to-resale process, supporting 13 property transactions/month on average - purchase offers issued in 48h and deeds signed in less than 3 months

Ensuring compliance with local debt collection and enforcement laws across multiple bailiff's offices Streamlined administrative workflows, reducing turnaround times for documentation and improving client efficiency Reviewed and assessed legal documents Accompanied bailiffs during enforcement operations as an official witness to ensure procedural accuracy.

Managed and resolved high-volume B2B litigation cases (amicable and judicial phases), ensuring strict compliance with contractual and policy requirements - -Performed contract reviews and risk assessments, identifying deviations, analysing coverage eligibility, and recommending indemnification strategies Negotiated settlements and insolvency agreements, achieving recovery rates aligned with the company benchmark (~70% success when launched within 60 days).

Contributed to the evolution ofbusiness procedures (case handling review, process automation, agile methods), improving efficiency and reducing handling time.

Designed and delivered training programs for internal team, leading the intern community, and strengthening internal knowledge sharing

Coordinated and supervised legal proceedings while managing relationships with external correspondents (lawyers, bailiffs),ensuring smooth collaboration and timely case resolution.