À propos de Youssef
-Trilingual
-4 x Salesforce Certified ( Admin | Sales cloud consultant | Service cloud consultant | App builder )
-Certified SAFe® 5 Product Owner/Product Manager
-5 Years of Salesforce experience
-Senior Business Analyst with good Technical Salesforce skills
Français
Bilingue ou natif
Anglais
Bilingue ou natif
Arabe
Bilingue ou natif
Espagnol
Capacité professionnelle limitée
Accepte de travailler sur site
Paris (jusqu’à 50 km)
Expériences
- BPCESalesforce Business analystBANQUE & ASSURANCESseptembre 2022 - Aujourd'hui (3 ans et 8 mois)Paris, France• Performed end to end Salesforce integration tasks in Sales , Service & Experience cloud• Designed and implemented a customer portal using Salesforce experience cloud• Worked closely with product owners from different entities to define the business needs aspart of weekly business workshops that I led• Collaborated with the development team and the tech lead to implement custom dev features• Worked closely with the UX/UI manager to make the customer portal meet the designstandards of the organization• Led and animated training sessions & demos• Managed product creation & updates as well other Salesforce CPQ data manipulation• Drafted functional documentations and specifications
- EUTELSATSalesforce CPQ Business analystCINÉMA & AUDIOVISUELmars 2022 - septembre 2022 (7 mois)Paris, FrancePerformed CPQ configuration tasks & non-regression tests• Analyzed defects and incidents• Designed and built PoCs• Actively participated in knowledge sharing sessions• Prepared and led business workshops (Grooming and requirements gathering sessions )• Drafted the functional documentations and specifications
- Capgemini TMTSenior Salesforce Business Analyst - Groupement des MousquetairesCONSEIL & AUDITmars 2021 - mai 2023 (2 ans et 2 mois)Paris, France• Designed and implemented a customer service platform using Salesforce service cloud• Configured the omni channel• Designed and implemented effective Salesforce solutions that meet the business need• Defined objects' data models and cross software mapping• Managed the sharing and visibility subject• Prepared and led business workshops (Grooming and requirements gathering sessions )• Animated training sessions for Supervisors & Admins and prepared guidelines• Performed sprint demo sessions and prepared the demo scenarios• Worked closely with the product owner to manage the product backlog• Analyzed defects and incidents• Actively participated in knowledge sharing sessions• Performed configuration tasks including the creation of Salesforce Flows
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Formations
- Master of ScienceEDHEC Business School2018Master of Science - MSc, Strategy, Consulting & Digital Transformation
- Bachelor's Degree, Business Administration , Management and Marketing; Entrepreneurship.Florida International University2016Bachelor's Degree, Business Administration , Management and Marketing; Entrepreneurship.
Certifications
- Salesforce Service Cloud ConsultantSALESFORCE2022
- Salesforce Sales cloud ConsultantSALESFORCE2020