Description

Retail & e-commerce operations leader with 20+ years of experience across Ukraine and Eastern Europe.

Managed up to 95 stores, full P&L ownership, multi-department operations, and franchising networks.

Strong track record in cost reduction, process optimization, logistics acceleration, and store roll-out.

Expert in operational transformation, KPI-driven management, and customer experience improvement.

Langues

Anglais
Capacité professionnelle complète
Français
Capacité professionnelle limitée
Russe
Bilingue ou natif
Ukrainien
Bilingue ou natif

Préférences en matière de lieu de travail

Accepte de travailler sur site

Paris (jusqu’à 50 km)

LeBoutique.com online marketplace
Head of Operations
GRANDE DISTRIBUTION
janvier 2015 - mars 2019 (4 ans et 2 mois)
Kyiv, Ukraine
Responsibilities:
• Managed logistics, warehousing, inventory, and customer service operations.• Handled forecasting, budgeting, and operational logistic planning • Launched the company’s pick-up point concept.
Achievements:
• increased throughput by 15 % , accelerated parcel delivery by 70% through logistics redesign.• Reduced logistics costs by 10% through optimization. • Opened multiple pick-up points improving last-mile efficiency.
Retail consulting
Co-founder
CONSEIL & AUDIT
janvier 2014 - janvier 2023 (9 ans)
Kyiv, Ukraine, 02000
Consulting and shop-fitting production company, helping small and medium businesses optimize their store development costs
NYX, MISSHA, ISEI
Operating Manager / Head of Retail
COMMERCE DE DÉTAIL
avril 2019 - octobre 2024 (5 ans et 6 mois)
Ukraine
Responsibilities:
• Led all retail operations: sales, logistics, purchasing, warehouse, marketing, customer service.
• Oversaw full P&L, budgeting, KPI systems, and business-process redesign.
• Managed store openings, rental negotiations, and rollout of new retail concepts.
• Implemented process automation across logistics and warehousing.
Achievements:
• Reduced company operational costs by 15% through optimization and renegotiations. • Improved logistics performance by restructuring stock tracking, delivery cycles, and warehouse workflows.
• Designed and launched a franchising model enabling network expansion. • Increased customer satisfaction via a new service and store concept (+ 12 points NPS )