Tristan Bottinger

Bilingual Customer Support Specialist (FR/EN) with 4+ years of remote experience delivering high-quality multichannel support (email, live chat, ticketing systems).

I help companies improve customer satisfaction, optimize support workflows, and maintain efficient communication between users and internal teams. Experienced in handling high-volume requests, managing escalations, and collaborating with product and technical teams to ensure fast and effective resolutions.

What I bring:

- Clear, empathetic, and solution-oriented communication

- Strong experience with Zendesk and digital support tools

- Ability to work independently in fully remote environments

- Ticket prioritization and SLA management

- Continuous improvement mindset (FAQ optimization, workflow improvements)

Reliable, proactive, and tech-savvy, I integrate quickly into distributed teams and adapt easily to fast-moving environments (SaaS, tech, e-commerce, iGaming).

Currently available for remote freelance missions (short-term or long-term).