Sam D.

As a freelance professional, I collaborate with companies across B2B sales, SaaS, and commercial operations. My work combines strategic prospecting, account management, and client growth initiatives, blending execution, adaptability, and a results-oriented approach to drive business growth.

📍 Key Projects

💠 HelloAsso - SDR Key Accounts

Supported the transitioning sales department of HelloAsso, a fast-growing French social-tech company providing a 100% free platform for associations to collect funds:

• Conduct targeted outreach to sports clubs and associations during peak season to drive adoption

• Manage upsell initiatives on existing key accounts (across sports, arts, and cultural sectors) to increase their usage and collection volume

• Operate autonomously in a context of transition, helping define the foundations of the new sales framework

💠 Alignerr – AI Labeling & Data Annotation

Contributed to AI research projects focused on improving the accuracy and alignment of large language models and speech-recognition systems:

• Annotate and transcribe human–AI interactions to train models

• Evaluate AI outputs to refine alignment with human preferences

• Collaborate with international research teams to ensure high-quality data and consistent annotation standards

💠 Short-term missions

Various projects strengthening client acquisition, retail sales, and adaptability:

• Contact businesses and book meetings for a digital agency (Google Street View virtual tours)

• Sales Advisor - represented a Scandinavian premium brand in Galeries Lafayette, supporting sales performance and customer experience

• Managed 150+ B2B clients, driving revenue growth through upsell and cross-sell initiatives

• Owner of the onboarding process for B2B key accounts, training clients on software and service offerings to maximize adoption and value

• Built and maintained strong client relationships, acting as the main point of contact for major inquiries and concerns

• Delivered high client satisfaction, achieving CSAT > 93% monthly and resolving requests in under 30 minutes on average

• Maintained a churn rate below 2%, ensuring long-term client retention and loyalty

• Trained and mentored interns to support client success initiatives

• Collaborated with Tech, Product, Marketing, and Operations teams to optimize internal processes, improve customer experience, and identify upsell opportunities

• Handled incoming customer inquiries for multiple European markets in French, English, and Spanish

• Resolve customer issues efficiently using CRM tools (Salesforce) and cross-department coordination (Transport, Finance, E-business, Quality, Stores)

• Maintain high customer satisfaction by providing timely and effective solutions

• Develop strong communication, problem-solving, and multi-market coordination skills