Description

Product Manager

- Constant focus on end-user & customer service delivery

- Business requirement gathering (from head-of to end user)

- Look & feel design

- Acceptance testing

- Training and user/customer support

Project Manager

- Project management: budget, planning, reporting, tasks follow-up

- Team management: team spirit, commitment & team-member grow

- Contract & supplier management

- Project/Bundle definition and organization

- Project start : scoping, BRD, business workshop

- Management of hand-over phases

Senior Consultant

- Business Consultant (workshops, process definition & requirements)

- IT Service Management expertise (CMDB+ITSM solution design)

- Senior Business Intelligence consultant (KPI, Report, DWH..)

Langues

Anglais
Capacité professionnelle complète
Français
Bilingue ou natif

Préférences en matière de lieu de travail

Accepte de travailler sur site

Toulouse (jusqu’à 50 km)

ELIPS
IT Product Manager - ITSM Consultant
AGENCE & SSII
janvier 2013 - Aujourd'hui (13 ans et 5 mois)
2017 Program 4-FLIGHT - DGAC
Program management support (>1bn€)
o Project management support & audit (17 projects)
o Key program milestone definition
o Roadmap & projects objectives

2015 ITIL iTop Ticketing application
(10000 customers, 11000 tickets/month)
- Design and implementation of a unique ticketing solution on three NOCs (Norway, Slovakia, France)
- Business workshops, process alignment, BRD writing
- Application architecture, development coordination and deployment
- Data management + migration
- Training & Business Support

2015 CMDB iTop solution - Airbus Defense & Space BC
(10000 Customers, 100k CIs)
- Deployment of a unique CMDB solution across BC
- Business workshop, needs definition, development management
- Project coordination regarding IT strategy and Business needs

2014 CRM Solution Center - Airbus Defense & Space CIS
Service Delivery manager
- Creation and management of a CRM Solution Center (3 CRM, 4 Dept., 300 users)
- Process definition, user support, helpdesk & training, communication
- SLA/KPI Reporting
ITSM Product management AMOA Conduite du changement Gestion de projet
CGI
IT Product Manager - Project Manager
AÉRONAUTIQUE & AÉROSPATIALE
avril 2011 - décembre 2012 (1 an et 8 mois)
2013 CRM Design & implementation - ASTRIUM – GC
PMO/IT Project manager
- CRM Business definition (BRD) and design of the solution
- Project coordination with Business, IT Supplier (dev) and IT dpt.
- Solution deployment on 4 subsidiaries (UK,GE,FR,US): Change, Training

2012 CRM Design & implementation - ASTRIUM – GEO (SpotImage)
PMO/IT Project manager – 700k€
- Needs definition support (BRD) and design of the solution
- Project coordination with Business, IT Supplier (dev) and IT dpt.
- Deployment on 10 subsidiaries in the world : Change, training, communication

2011 ASTRIUM – ASV CRM
PMO CRM Deployment
- Coordination of CRM deployment in Astrium (3 Business Divisions + 21 legal entities)
- PM support, process review, reporting
- Masterdata alignment
Gestion de projet Product management AMOA Formation CRM
CGI France
IT Project Manager - BI Senior Consultant
mars 2007 - mai 2011 (4 ans et 2 mois)
2011 EDF – SUA Reporting
- Design of the BI solution for EDF Pro Contract pricing tool (10000 contracts/days).
- Project Management

2010 Airbus - Unified Planning reporting solution
- Design on the BI solution for Airbus Unified-Planning (Airbus macro planning tool - millions of tasks)

2010 AIRBUS/TV – OPMS
BPL Support, ISPL
- Design of a solution to unify & automate the management production KPIs for the monitoring of all Airbus plants.

2009 AIRBUS – ExECo (Extended Enterprise Collaboration)
PMO of the program, Axess ISPL
- Coordination of the 10 projects of ExECo
- Transverse Progress meeting, reporting, Business Process
- Deployment of Axess infrastructure solution in FR,UK,NA

2008 FRANCE TELECOM – SIDOBRE project
- Project manager BI Solution, Business workshop, reports design

2007 EDF – SICOM AMS
Project Manager (800 MD)
- Program launch support on three sites (Bordeaux, Paris,Toulouse)
- Project management : 4 front-office consultants + 10 back-office engineers
Business intelligence Gestion de projet Gestion de projet technique