À propos de Rodrigo
I help small businesses and service teams automate their customer support with AI — without losing the human touch.
With over 5 years of Customer Success experience at companies like Verizon, Airbnb, and Apple, I understand what customers actually need. Now I combine that with Full Stack Development to build tools that get used.
Based in Luxembourg, I work with clients across the EU and Latin America.
What I build:
→ AI chatbots (Claude API / MCP) for 24/7 customer support
→ Custom CRM dashboards (React + Node.js + MongoDB)
→ Landing pages + AI chatbot integration
Recent project: A Jiu Jitsu academy was tracking 120+ students across 3 locations in Excel. Built them a custom CRM for payments, attendance, belt progression, and WhatsApp notifications. Admin time dropped close to 75% — giving the team more control over their business.
Available for freelance projects.
Espagnol
Bilingue ou natif
Anglais
Capacité professionnelle complète
Portugais
Capacité professionnelle complète
Français
Capacité professionnelle limitée
Accepte de travailler sur site
Ciudad de Luxemburgo (jusqu’à 30 km)
Expériences
- XML - VERIZONSUCCESS ACCOUNT MANAGERTÉLÉCOMMUNICATIONSjanvier 2025 - mai 2025 (4 mois)PortugalAct as a bridge between clients, stakeholders, and internal teams to resolve technical and operational issues.Support customers with onboarding, success planning, and purchases via phone, email, and chat.Manage partner accounts to ensure strong, positive brand representation.
- AIRBNB - FOUNDEVERCUSTOMER ADVISORVOYAGE & TOURISMEfévrier 2024 - octobre 2024 (8 mois)PortugalManage guests, hosts and external requests through phone, e-mail, or chat. Provide technical assistance and escalate software design defects.Educate the users about how to use the app and terms and conditions. Mediate clients interactions and money disputes in the platform.
- APPLE - WEBHELPCUSTOMER SERVICEHIGH TECHjuin 2023 - décembre 2023 (6 mois)PortugalTake incoming clients requests via chat, phone, and email.Assist with deliveries, warranties, and refunds.Advise customers on product selection based on their needs.
Recommandations
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Formations
- AI Agents & Agentic AI with PythonVanderbilt University (Coursera)2026
- Claude Code - Software Engineering with Generative Al AgentsVanderbilt University (Coursera)2026