Description

Digital Project Manager specialising in AI product rollouts, real-time performance infrastructure, and multi-market product delivery. Specialised in launching AI-backed consumer tech products across 90+ markets, cut crash rates from 90% to under 1%, and build dashboards to process 1M+ data points - all while aligning product, IT, retail, and data teams across time zones, and languages.

Langues

Anglais
Bilingue ou natif

Préférences en matière de lieu de travail

Accepte de travailler sur site

Paris (jusqu’à 30 km)

L'Oréal Group
Digital Project Manager
MODE & COSMÉTIQUES
septembre 2024 - Aujourd'hui (1 an et 9 mois)
Paris, France
• - Engineered the global agile rollout for 6 AI-based diagnostic services across 90+ markets by defining go-to-market methodology, sequencing phased batch launches, and governing end-to-end IT readiness, while achieving zero deployment delays.
• - Generated 2x ROI within 3 quarters by conducting on-ground consumer research with hairdressers and beauty advisors across European and Asian retail touchpoints, converting first-hand service user pain points into product features that drove 15% quarterly service adoption growth.
• - Validated that 73% of consumers who reported 'no concern' before the diagnosis had concerns as detected by the service's AI-camera, proving that the service builds organic trust through discovery, converting hidden skin concerns into purchase decisions – delivering 2x CLV growth.
• - Architected a real-time intelligence dashboard processing 1M+ global retail diagnosis, providing brand and country teams with active POS tracking, geographic adoption rankings, and deployment KPIs, while channelling consumer trends into R&I and product innovation pipelines.
• - Redesigned the global retail support experience by identifying time zone gaps that left incidents unresolved outside business hours, deploying a 24/7 AI chatbot with brand-configured error protocols and automated local helpdesk escalation, cutting IT escalations by 70% in Q12026.
• - Developed an alternative consumer communication framework to reduce dependency on a complex 6-stakeholder CRM process, engineering a centralised CBP email template now deployed across 32 markets / 2 brands, delivering AI diagnostic results directly to consumers.
• - Reduced global app crash rates from 90% to 0.99% by replacing reactive country-level reporting with a proactive New Relic monitoring framework, building custom real-time telemetry tools across 1M+ retail touchpoints with automated 1% threshold triggers for immediate incident resolution.
Agile Project Management Go-to-Market (GTM) Strategy Professional Scrum Product Owner Product roadmap ITIL
Zomato (Eternal Ltd., BSE/ NSE listed)
Business Analyst
E-COMMERCE
mai 2021 - août 2023 (2 ans et 3 mois)
Delhi, India
• - Selected from a pool of 257 Business Analysts for a strategic role in the Chief of Staff's office to support enterprise profitability initiatives.
• - Architected a data-driven growth strategy through UI/UX optimisation and user behaviour analytics, redesigning client landing pages to deliver a 6% increase in M2C conversions and 2.5% market share growth within 6 months.
• - Designed and owned a centralised Redash leadership performance dashboard for portfolio health and client profitability analysis, increasing team productivity by 80% within 2 quarters.
• - Managed consultancy relationships across 120 clients spanning large, medium, and small-scale accounts with combined annual GMV exceeding US$1.2M+, driving commercial growth and long-term account retention.
• - Contributed to the platform-wide rollout of a fintech service across 25 cities and 8M+ restaurants, coordinating adoption strategy and performance tracking across one of India's largest simultaneous deployments.
Program Management Business analysis Agile Delivery Data visualisation Project Portfolio Management
Wieden + Kennedy
Financial Analyst
AGENCE & SSII
août 2019 - avril 2021 (1 an et 8 mois)
Delhi, India
• - Conducted quarterly financial due diligence on SEC filings for NYSE-listed clients, directly supporting the Global CFO with financial health assessments to safeguard agency revenue and mitigate client payment risk during COVID-19.
• - Developed market entry frameworks assessing investment opportunities, regulatory environments, and financing structures across new territories — supporting Wieden + Kennedy's international expansion strategy and expat mobility planning during COVID-19 restrictions.
• - Recognised as 1 of only 5 employees across a 70-person India office (top 7%) to receive an exceptional performance award during company wide restructuring, demonstrating sustained high performance and strategic contribution throughout the COVID-19 pandemic.
Analyse financière Corporate strategy Go-to-Market (GTM) Strategy Stratégie commerciale Consulting

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MSc in Digital Transformation
ESCP Business School
2024
Bachelor's in Business Administration
Symbiosis International University
2019
Bachelor's in Business Administration

Ria Luthra

chef de projet digital / PO / e-commerce

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