Description

Prasenjit Chakraborty | IT Service Management (ITSM) & IT Project Manager

🚀 Summary: Results-driven IT Project Manager specializing in IT Service Management (ITSM) and seamless project delivery. I bridge the gap between complex technical infrastructure and strategic business needs. I help organizations optimize their IT operations, minimize downtime, and deliver scalable digital solutions on time and within budget.

🛠️ Core ExpertiseProject Management: Agile, Scrum, Waterfall, lifecycle management.

ITSM & Governance: ITIL frameworks, service desk optimization, SLA management.

Tools & Platforms: ServiceNow, Jira, Confluence, MS Project.

Change Management: Risk mitigation, stakeholder alignment, cross-functional leadership.

📈 Key Achievements: Successfully migrated 100+ legacy IT systems to cloud-based ITSM platforms.Reduced incident resolution time by 15% through automated workflows.Managed cross-functional teams of up to 11 engineers and developers.💼

How We Can Work Together: I am available for freelance missions across France and Europe (remote or hybrid). Whether you need to streamline your current IT services, launch a new software rollout, or implement strict ITIL processes, I ensure a structured, transparent, and efficient delivery.Let’s connect to discuss how I can accelerate your upcoming IT initiatives!

Domaines d’expertise

Langues

Anglais
Bilingue ou natif
Français
Capacité professionnelle limitée

Préférences en matière de lieu de travail

Accepte de travailler sur site

Paris (jusqu’à 30 km)

Esko Graphics India Pvt Ltd
Service Manager
octobre 2023 - Aujourd'hui (2 ans et 10 mois)
India
• • Delivered 200+ infrastructure provisioning, cloud expansion, and SaaS service requests annually, ensuring on-time execution and adherence to customer service commitments across global environments.
• • Led cross-functional collaboration across 5+ technical teams (Platform, Security, TechOps, DevOps, and Vendors) supporting customers across Europe, APAC, and North America, improving delivery efficiency by 25% through process standardization, workflow optimization, and streamlined cross-functional coordination.
• • Governed ITIL-based Incident, Change, and Problem Management processes for 100+ customer environments, reducing order rework by 20% and accelerating customer environment readiness through enhanced planning, validation controls, and stakeholder engagement.
IT Service Management IT Operations SAAS customer service ITIL
HCLTech
Endpoint Management & Service Operations Lead – Airbus (EU, APAC & US)
avril 2021 - octobre 2023 (2 ans et 6 mois)
India
• • Supported 100,000+ enterprise endpoints across Airbus environments in Europe, APAC, and North America, ensuring operational stability, patch compliance, and service continuity.
• • Achieved 99.5% patch compliance and 95% application deployment success rates through SCCM, WSUS, automation, and standardized operational processes.
• • Coordinated Incident, Change, and Problem Management activities across cross-functional teams, providing service reporting, stakeholder communication, and continuous improvement recommendations to support SLA and KPI targets.
Capgemini Technology Services India Limited
Endpoint Management & IT Operations Specialist
décembre 2014 - avril 2021 (6 ans et 4 mois)
India
• • Managed 50,000+ enterprise endpoints across global customer environments, delivering application deployment, patch management, and endpoint administration services through SCCM.
• • Improved device compliance from 88% to 97% through optimized deployment strategies, enhanced patch governance, and proactive remediation initiatives.
• • Developed compliance and deployment reporting solutions using SCCM and SQL, enabling data-driven decision-making and improving service visibility for infrastructure and operations stakeholders.