Description

I help companies improve customer experience while structuring their operations to scale efficiently.

With experience across Customer Success, operations, and growth, I work at the intersection of users, business, and internal teams to ensure smooth delivery and long-term retention.

I’m used to managing complex stakeholders, optimizing processes, and supporting both clients and teams in fast-paced environments. From onboarding to retention, I focus on building reliable systems that improve performance and customer satisfaction.

Open to freelance opportunities in Customer Success, Operations, and Business Support (remote or on-site).

Domaines d’expertise

Langues

Français
Bilingue ou natif
Anglais
Capacité professionnelle complète
Espagnol
Capacité professionnelle limitée

Préférences en matière de lieu de travail

Accepte de travailler sur site

Madrid (jusqu’à 20 km)

Staffme
Operations Project Manager – Key Accounts
RESSOURCES HUMAINES
décembre 2024 - Aujourd'hui (1 an et 7 mois)
Paris, France
Account portfolio management and operational execution: needs analysis, staffing, custom solution design, deployment tracking and performance monitoring (KPI's, reporting). Product and process lead: client and internal training, continuous improvement, feature suggestions. Cross-functional coordination between internal teams (product, sales, marketing, finance) and client portfolio.
+75 key accounts (E.Leclerc, FlixBus, Compass, Faguo, Franck Provost, Aigle...) /€500K billed revenue in2025
customer success Project Management Business development customer service
Staffme
B2C Acquisition Manager & Marketing Project Manager
RESSOURCES HUMAINES
février 2023 - décembre 2024 (1 an et 10 mois)
Paris, France
Strategy building and deployment of B2C acquisition across multiple channels (social media, partnerships, campus activations).
- Monitoring and optimization of acquisition and conversion campaigns.
- Community building: organization of B2C events, newsletters, and B2B events (trade shows).
- Managing partnerships with negociated “deals” offers aimed at improving the candidate experience
Partnerships Email marketing Communication 360° Project Management event manager
Viva Technology
Event Project Assistant (Internship)
HIGH TECH
janvier 2022 - juillet 2022 (6 mois)
Paris, France
6-month internship across two distinct divisions:

Talent & Impact Division
- Management of academic partnerships (80+ French and international universities)
- Management of student-focused projects (Next Startupper Challenge, Job Board, etc.)
- Managing projects on diversity and inclusion for VivaTech 2022 - Engaging VivaTech’s nonprofit ecosystem

Side Events Division
- Managing VivaTech’s off-site programming: over 20 events (dinners, cocktail parties, after-work gatherings, etc.) for partners and VIP guests.
Project Management event manager Partnerships