Olivier L.

Experienced IT & business consultant trained in an leading international consulting company for 6 years. 15 years of IT service delivery background as a Business Analyst.

Domain

- General: Solution Business Consulting and IT Transformation Offshore, Rightshore®

Realizations

- Software ●●● : 10 projects - end-to-end, home-made and external implementation

- Infrastructure ●●● : 3 projects - setting up servers, workstations, branches and CCC deployment

- Data ●● : 4 projects - client data migration, data management and related analysis

- Focus : Migration, deployment and packaging of applications; Process Design/Installation/Revision; Telephone Support (Helpdesk, Call Centers); Strategic analysis; Business analysis; Business continuity management (Disaster recovery, DRP, BIA); Functional analysis; KM - Knowledge management (Knowledge Management/e-learning); PMO - (Office of projects);

- Business: Compliance, Law 25, GDPR, HR, KYC, UX User Experience, Workstations, Customer Contact Center, Mainframe Database Migration, IT Center of Excellence

- Solution managing : Genesys, IBM, SAP | PM (S/4HANA), Micro-Focus Service Manager, HP (HPSM), Service Now, Salesforce, Oracle | HCM Cloud

- Vendor managing : Bell, Trans Union, Acceo

International Institute of Business Analysis™ member (IIBA®) - IIBA ID #110589

CBAP - Certified Business Analysis Professional™ candidate - 81% completed - target date 2023/12

10 clients references, results and customer oriented :

- Canada - North America : Laurentienne Bank, National Bank, PB1859, BNPP, Desjardins, Belron

- France - European Union : Crédit Agricole, La Banque Postale, Barclays Bank

- Marrocco - North Africa : Attijariwafa Bank

Tools, Methods and Processes

- Methodologies: CMMi Level 5, SDLC/Cascade, Deliver® (PS/TB, Brown Paper, RACI), Six Sigma - DMAIC, BPMN 2.0, OMG, Babok v3, Software Engineering Methodology (SAFe)

- Tools: Bizagi, Visio, Sparx Systems Enterprise Architect, Orbus, iServer