Olivier Boullenger

dev front end / marketing analytics ads specialist

En télétravail depuis Paris

  • 48.8546
  • 2.34771
Proposer un projet La mission ne démarrera que si vous acceptez le devis de Olivier.
Proposer un projet La mission ne démarrera que si vous acceptez le devis de Olivier.

Localisation et déplacement

Localisation
Paris, France
Télétravail
Effectue ses missions majoritairement à distance

Préférences

Durée de mission
  • ≤ 1 semaine
  • ≤ 1 mois
  • entre 1 et 3 mois
  • entre 3 et 6 mois
  • ≥ 6 mois
Secteur d'activité
  • Aéronautique & aérospatiale
  • Agence & SSII
  • Agroalimentaire
  • Architecture & urbanisme
  • Associatif et syndical
+46 autres
Taille d'entreprise
  • 2 - 10 personnes
  • 11 - 49 personnes
  • 50 - 249 personnes
  • 250 - 999 personnes
  • 1000 - 4999 personnes
+1 autres

Vérifications

Influence

Stack Overflow

Stack Overflow : OlivierB OlivierB
  • 15 Réputation
  • 5 Bronze
  • 0 Argent
  • 0 Or

Langues

Compétences (21)

Olivier en quelques mots

I am currently working as Web Implementation Specialist for
Cognizant. I am efficient, analytical, and pay attention to detail,
possessing both great reporting and coaching skills.
I set up a framework for forecasting, a charted breakdown of
the production and results corresponding to dierent time
lines and roles.
I also established a framework to provide feedback for our
quality analysts and identied ineciencies which were later
improved.
In my current position I gain professional experience with
front-end web development technologies - HTML, CSS ,
JavaScript, PHP, technical troubleshooting in the context of web
development.
While working full time, I've also purused a bachelor's degree in
Web Development in 2019 and I am in a contious process of
learning new frameworks (React, Angular), and new tools.
I'm excited by the opportunities in today's economy to pursue
developer roles, to gain experience in a topic I'm very
passionate about.
Would love to hear from you if you think our interests allign!

Expériences

Cognizant @ Google - Groupe Google

E-commerce

Data Analyst - Workflow @ Google Adwords

Cracovie, Pologne

mai 2017 - décembre 2019

✔ Analyzing trends in content/growth data, creating reports and dashboards
✔ Control of timely and qualitative compliance of operational SLA’s & KPI’s
✔ Providing advice and guidance for collegues regarding procedures and troubleshooting.
✔ People management (rota organization, schedule change/planning)
✔ Monitoring agent performance combined with motivation and encouragement
✔ Managing stack of queries/issues (email)
✔ Responsible generally as part of workflow team for work process on daily basis
✔ Provide high quality educative, informative and technical assistance to customers
✔ Support end users of Adwords online advertising, applications or hardware through email/chat channels/Video conference
✔ Work on customer's issues from the beginning to confirmation of successful resolution
✔ Answer,resolve and educate in billing/payment queries
✔ Make sure that customers satisfied Google AdWords and other Google products experience

Cognizant @ Google - Groupe Google

E-commerce

Web Implementation Specialist / Programmer Analyst

Cracovie, Pologne

janvier 2020 - Aujourd'hui

For Google Project @ Google office. Shopping&Tags Team
✔ Communicate with business customers, internal sales teams and service teams via phone, email, chat and video conferencing as needed.
✔ Collaborate with the customers on the implementation of web based products and analytics tracking tags.
✔ Verify and troubleshoot existing implementations together with the customers.
✔ Provide guidance, support, and train customers on how to optimize the speed of their mobile website.
✔ Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed.
✔ Deliver high quality service to your customers, exceeding client expectations and quality scoring measures.
✔ Continuously work on developing and improving your technical and soft skills.
✔ Professional experience with front-end web development technologies - HTML, CSS and JavaScript.
✔ Back-end development skills PHP/SQL.
✔ Technical troubleshooting skills in the context of web development.
✔ Experience with various content- and ecommerce-oriented CMS platforms (e.g. Wordpress, Magento, Drupal, Joomla, Shopify).
✔ Experience in customizing at least one web server application like Apache, Nginx, Microsoft IIS
✔ Experience in working with SaaS based applications and services.
✔ Strong communication, customer support and relationship management skills
✔ Confidently engaging in learning activities centered around working with software applications aimed at enhancing the customer service workflow
✔ Adapt and adjust: being able to process confidently implementations that do not necessarily follow a standard template or process.
✔ Being able to adjust the technical level of discussion based on the customer’s level of understanding.
✔ Adjusting himself to new process and changes in the workflow
✔ Team player: proactively collaborating together with other members of the team in day-to-day activities and long term process & workflow optimization.

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