Mathis Lours

• • Analyzed client needs to deliver targeted solutions, contributing to a 10% increase in overall revenue

• • Acquired and qualified 250+ prospects, optimizing the sales pipeline based on customer insights

• • Managed high-volume phone prospecting, tracking KPIs such as call-to-appointment ratio and conversion rates to maximize business performance

• • Two months internship focused on customer relationship management

• • Managed customer complaints and special requests, ensuring high service quality while driving commercial objectives

• • Applied active listening to analyze client needs and deliver tailored solutions, enhancing satisfaction and generating repeat business

• • Utilized CRM tools (Dolibar) and tracked KPIs such as response time, client satisfaction scores, and follow-up rates for 200+ client records, optimizing sales performance and pipeline efficiency

• • Focused on understanding public procurement and tender procedures, gaining insight into regulatory frameworks and bidding processes.

• • Observed the daily work of a Public Law attorney, including case management, client interactions, and legal research.