Description

I am an independent creative consultant and visual author, blending strategic thinking with visual storytelling.

Grounded in a decade of managerial roles and retail experiences between Paris and London at Hermès, I've developed deep expertise in brand strategy, experience design and emotional intelligence. These years have refined my eye for aesthetics and attention to detail, while strengthening my focus on authentic human connection — a dialogue now enriched by daily life in Italy, where beauty and intention coexist in every moment.

Today, I aim to craft inspiring stories and bespoke experiences that cultivate meaningful connections

Domaines d’expertise

Langues

Français
Bilingue ou natif
Anglais
Bilingue ou natif
Italien
Bilingue ou natif
Espagnol
Capacité professionnelle complète

Préférences en matière de lieu de travail

Accepte de travailler sur site

Rome (jusqu’à 50 km), Milan (jusqu’à 50 km), Florence (jusqu’à 50 km)

Marie K. Studio
Founder
ARTS & ARTISANAT
janvier 2025 - Aujourd'hui (1 an et 5 mois)
Rome, RM, Italy
Creative studio working at the intersection of brand strategy and visual storytelling. Partnering with brands, artisans and cultural initiatives to design identity and bespoke experiences. Together, we craft brand identities, stories, and bespoke experiences through a thoughtful and creative approach.
Creative Direction Photographie Experience Design Learning and Development Storytelling
Louis Vuitton
Learning Manager
LUXE
septembre 2024 - mars 2025 (6 mois)
Rome, RM, Italy
Store based, scope of 3 stores across Rome and Bari
Transversal collaborations with CRM, Retail Merchandising & Learning teams

- Defined and deployed learning strategy across retail teams,
- Elevated in-store client experience through CRM adoption and coaching,
- Developed talents through specific coaching programs.
Customer Experience Strategy Learning and Development Coaching Retail Gestion de projet
Hermès
Customer Experience Manager
LUXE
novembre 2020 - septembre 2024 (3 ans et 10 mois)
London, England, United Kingdom
HQ based, scope of 9 stores across London, Manchester and Dublin
Management of a senior client development coordinator
Transversal collaborations with Communication, Retail Merchandising, e-com & Learning teams

- Defined and executed omnichannel CX strategy,
- Led CRM and clienteling initiatives improving data quality & retention,
- Designed and orchestrated high-level VIC experiences (international & local institutional events, fashion shows, bespoke atelier visits…etc),
- Delivered training and coaching about CX and Hermès values to 400 retail teams and HQ,
- Contributed to Europe and Global CX communities.
Customer Experience Strategy Learning and Development Experience Design Retail Gestion de projet

Consulter toutes les expériences de Marie

Soyez le premier à recommander Marie

Contribuez à la réussite de ce freelance en partageant votre expérience de collaboration avec lui.

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

Baptiste Duhen

Fullstack developer

4.6

(4)

Amed Hamou

Senior Lead Developer

(2)

Audrey Champion

Web developer

4.3

(3)

S’inscrire pour les voir

Master 2 (M2)
SKEMA Business School
2017
Master 2 (M2)
Bachelor in Business
IUT 2 GEA Grenoble - Université Pierre Mendès France (UPMF)
2013
Bachelor in Business

Consultant Marketing

Directeur artistique

Marie Kostiguian

Creative Partner

À propos de Marie

Expériences

Recommandations

Ces profils de freelance correspondent également à vos critères

Formations

Catégories