À propos de Lou
Issue des univers de l’hôtellerie, de l’événementiel et du commercial, j’ai développé un excellent sens du service, une grande organisation et une vraie aisance dans la communication avec les clients.
Je peux intervenir notamment sur :
– gestion des emails et du service client
– support administratif et organisation
– suivi clients, CRM, support commercial
– coordination, planning, back-office
– support trilingue français / anglais / espagnol
Fiable, autonome et orientée solutions, mon objectif est simple : vous faire gagner du temps et fluidifier votre organisation.
Français
Bilingue ou natif
Anglais
Capacité professionnelle complète
Espagnol
Capacité professionnelle limitée
En télétravail uniquement
Travaille majoritairement à distance
Expériences
- Swell HotelClient Experience & Events Coordinatornovembre 2024 - septembre 2025 (10 mois)Byron Bay, AustralieLed the organization of monthly wellness retreats and corporate stays (hotel privatization)Coordinated weekly events from planning to on-site execution, liaising with partners.Main point of contact for group & B2B clients: proposals, bookings.Worked closely with front office & housekeeping teams to ensure seamless operations.Contributed to positioning the hotel as a lifestyle & wellness destination through curated experiences.Monitored group trends and provided feedback to improve offers and packages.
- The Pacific HouseAssistant Managermai 2023 - octobre 2024 (1 an et 5 mois)Sydney, AustralieCo-managed daily operations and supervised a team of ~20 staff members (front office, housekeeping, experience team).Designed and produced a weekly event program: Wine & Cheese nights, yoga classes (2x/week), football events, seasonal events (Halloween, Christmas, Australia Day etc.).Developed and managed local partnerships (suppliers, experience providers).Oversaw on-site event logistics, guest experience quality and team coordination.Contributed to communication & content creation to promote the venue’s lifestyle positioning.Used guest feedback to improve services and experience delivery.
- My pop up storeBusiness Developerfévrier 2021 - septembre 2022 (1 an et 7 mois)Paris, FranceManaged a portfolio of ~15 B2B projects for pop-up stores and brand activations, from client brief to public openingSupported both international premium brands and emerging labelsLed client needs analysis, project briefing and concept alignment, advising on location strategy, format and customer experienceActed as a key point of contact between brands, landlords, designers & operational teamsConducted commercial negotiations (terms, budgets, timelines) and followed projectsConducted site visits, presentations & recommendations to support client decision-makingManaged multiple projects in parallel within a fast-paced, high-visibility environment
Recommandations
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