Description

Hi! My name is Kim and I’m an experienced project manager with a proven ability to bring people together and drive projects to success.

With 15 years of management experience in both corporate and fast-growing tech startups, I specialize in Customer Success, Marketing, and Operations. From the financial sector to Health Tech and EdTech, I’ve helped businesses build engaged teams and create scalable processes that stand the test of growth challenges.

I thrive in finding structure in chaos, turning disorganized operations into seamless, efficient systems. Whether you're looking to elevate your customer experience, streamline operations, or scale a team, I’m here to make it happen.

Why Work With Me?

Leadership Experience: I’ve built teams from scratch, mentoring individuals to reach their full potential while creating robust processes that ensure success.
Strategic Vision & Implementation: I excel at not only crafting a strategic vision but also developing the step-by-step implementation plan to bring that vision to life. I ensure both strategy and execution are aligned to achieve meaningful outcomes.
Sector Versatility: My background spans multiple industries, allowing me to adapt quickly and deliver valuable insights for various business models.
Problem-Solver at Heart: I love tackling challenges head-on, offering solutions that are not only effective but sustainable for the long-term growth of your business.

Domaines d’expertise

Langues

Français
Bilingue ou natif
Anglais
Bilingue ou natif
Néerlandais
Capacité professionnelle complète

Préférences en matière de lieu de travail

Accepte de travailler sur site

Bruxelles (jusqu’à 15 km)

Willow Studio
Co-Founder
février 2022 - Aujourd'hui (4 ans et 4 mois)
Brussels, Belgium
Willow is the first yoga and meditation studio entirely dedicated to children aged 2 to 12 in Brussels. Our crowdfunding campaign is on
myskillcamp
Head of Customer Success
juin 2021 - Aujourd'hui (5 ans)
Brussels, Belgium
(i) Built and led the whole Customer Success team to make it ready to scale:
- Defined roles and responsibilities for the Customer Success and Customer Support practices
- Recruited 4 Customer Success Managers to serve the Benelux, France & UK markets
- Recruited 2 Customer Support Managers
- Deployed Customer Success & Support team processes, analytics and tools (Totango & Zendesk)
- Built a strong team dynamic with a full-remote set-up
- Strong collaboration with Sales, Product, Engineering, Marketing teams to deliver an amazing customer experience to drive upsell and maximize retention (ii) Member of the myskillcamp leadership team, representing the voice of the Customer
Compliment.me
Chief Marketing Officer
août 2020 - octobre 2020 (2 mois)
Brussels, Belgium
(i) Marketing Strategy
- Paid, owned & earned acquisition
- Persona analysis & Customer Journey optimization
- Coordination of partnerships with marketing agencies (growth hacking, branding & content creation) (ii) Branding & Communications
- Company re-branding
- Content strategy & planning