Khelsy Raymond

I help companies operate better.

As a Strategic Operations Consultant and Fractional Chief of Staff, I partner with founders and leadership teams to design and implement the structure, clarity, and operational foundations companies need to scale. I specialise in diagnosing operational gaps, designing scalable systems, and driving cross-functional execution.

Currently Taking Clients:

I’m accepting new projects for Q1/Q2 2026. From fractional Chief of Staff engagements to operational audits and full-system implementations.

With 10+ years leading operations, transformation programs, and executive support functions across global tech, wellness, and service organisations, I bring a pragmatic, systems-driven approach to solving organisational complexity.

If your company is growing fast, moving chaotically, or trying to scale sustainably, I build the operating model that gets you there.

Core Work Includes:

• Operational maturity assessments & ops audits

• SOP and process development + knowledge systems

• OKRs, KPIs, planning rhythms, and performance dashboards

• Program management & cross-functional enablement

• Operating model design & strategic execution

Key Results Delivered:

• Unified fragmented CRM ecosystem → +$10M revenue & smoother operations

• Org-wide OKR rollout → +$115K efficiency gains

• Digital transformation pilot → +25% engagement increase

• Operational redesign → 10% margin improvement & 30% forecasting accuracy

• Delivery process overhaul → 80% reduction in client escalations