Description

I help companies grow by bridging business and technology. With 6+ years of experience in SaaS, Salesforce consulting, and Customer Success, I’ve supported startups and large organizations across Europe in scaling operations, improving customer experience, and boosting retention.

✅ What I do best:

Design and run customer onboarding & success strategies (SaaS, IoT, digital platforms)
Manage Salesforce projects end-to-end: Service Cloud, Experience Cloud, integrations
Translate business needs into scalable, user-focused solutions
Bring an entrepreneurial mindset to every mission, from strategy to execution

🌱 Passionate about sustainability, I’m especially motivated to work on projects that make a positive impact.

If you’re looking for a flexible, results-driven consultant who can adapt quickly and deliver value from day one, let’s talk!

Domaines d’expertise

Langues

Français
Bilingue ou natif
Anglais
Capacité professionnelle complète
Néerlandais
Capacité professionnelle limitée

Préférences en matière de lieu de travail

Accepte de travailler sur site

Bruxelles (jusqu’à 50 km)

Maya Global
Customer Success Manager
HIGH TECH
avril 2024 - Aujourd'hui (2 ans et 2 mois)
Brussels, Belgium
• Defined and led the implementation of the customer onboarding strategy tailored to a SaaS and IoT platform in the turf industry. Achieved 100% successful virtual and on-site onboardings for over 30 major clients across 10 countries.
• Oversaw the integration of an in-app product growth platform and user self-service tools (Userpilot). Tracked and reported on onboarding health score and product engagement KPIs. Maintained a churn rate below 3%.
• Collaborated closely with product and technical development teams, serving as the voice of the customer to drive platform and IoT improvements to support product-market fit.
API Integrations Customer Success Management Growth Strategy
Accenture
Technology Consultant – Salesforce Service Cloud, Experience Cloud, Integrations
septembre 2018 - mai 2023 (4 ans et 8 mois)
Brussels, Belgium
Relevant roles and projects include:
• Local Integrations Lead Belgium and Germany at a major insurer in Europe
◦ Responsible for the 15+ integrations with the BE and DE Salesforce orgs.
◦ Planned and coordinated the integration's development phases for all parties to meet Go-Live targets.
• Salesforce Functional Lead at a major train operator in Europe and at a non-profit organization (pro-bono)
◦ Managed the project relation with the client and conducted all project phases; Analysis, Design, Build, Unit Test, User Acceptance Test, User Training, Production Deployment, Post Go-Live Hyper Care Support.
◦ Drove custom developments with a team of 3 offshore developers.
• Salesforce Functional Analyst at leading actors in the beverages and cocoa/chocolate industries
◦ Mapped local processes and aligned business teams to streamline the process globally, across 5 regions.
◦ Gathered requirements and translated them into functional solutions. Documented the functional design.
Everbee SPRL
Co-Founder & CFO
janvier 2014 - décembre 2016 (2 ans et 11 mois)
Brussels, Belgium
• Everbee sells customizable clothes to schools, universities, sports clubs. Led and supervised a team of 5 sales representatives and graphic designers. Managed budgeting, accounting issues, customs clearance, relationships with banks. Collaborated with suppliers, negotiated offers with clients. Increased units sold by 200% in one year.