Jc T.

- Work closely with Enterprise prospects and clients to understand their business needs and provide creative solutions that leverage OwnBackup's platform Conduct discovery sessions, product demos, and presentations to showcase the value and benefits of our solutions, contributing to over $5M ACV in SEMEA

- Engage with our Products' teams, identifying and providing valuable feedback from prospects and customers, with corresponding use cases, to improve our solutions

- Communicate complex technical concepts in a clear and concise manner to non-technical stakeholders, building trust and confidence

- Performed proof-of-concepts, and customized demos to showcase the technical feasibility, and demonstrate the added value of our solutions

- Build long-term, strong, trusted relationships with clients and prospects

- Developed multiple tools and resources for innovation and competitive landscape understanding, improving our competitive posture world-wide

- Enabled our EMEA Enterprise, Commercial AEs and SDRs on our value proposition and how to align it to different sectors

- Awarded Best Demo at the French Touch Dreamin' Demo Jam 2022

Developing a trusted advisor relationship with client's key stakeholders Working with customers to ensure they are getting the maximum value from their investment in Salesforce by helping them with onboarding, capturing key data and highlighting the resources available to them. Identifying and assessing renewal risks Assisting with high severity request or issue escalations as needed Achieving a high level of customer satisfaction Maintaining high levels of customer retention