Description

After 9 years of delivering successfully digital projects (SaaS, API integration, (Azure) cloud services, websites, apps, chatbots…) and omnichannel marketing campaigns (paid media, telemarketing, direct mailing…) in both B2C &B2B environments, as a team leader (manager or product owner) I’m looking to deliver the next great digital experience by using my positivity to get the full potential out of opportunities.

CORE COMPETENCES

• Product ownership

• Agile Project management

• Team management • eCommerce

• Paid media advertising

• Website & Sales flow optimization

STRENGHTS

• Resilient

• Result-oriented (customer first!)

• Team leadership & people management

• Always going for the extra mile

• Creative

• Resistant to stress

Langues

Français
Bilingue ou natif
Anglais
Bilingue ou natif
Néerlandais
Bilingue ou natif

Préférences en matière de lieu de travail

Accepte de travailler sur site

Bruxelles (jusqu’à 10 km)

Telenet
Squad Leader eCommerce
décembre 2021 - Aujourd'hui (4 ans et 6 mois)
Mechelen, Flemish Region, Belgium
AXA
Ecommerce Manager
octobre 2019 - octobre 2021 (2 ans)
Brussels Area, Belgium
In charge of the eCommerce team (4 direct reports) having these main activities in the field of Digital Marketing & Sales: - Performance marketing / Paid media advertising (SEA, Programmatic Display, SoMe & YouTube, VOL, Affiliate marketing...) : selling insurances online to B2C customers - Online generation of leads: using various channels to acquire leads that can be contacted through Direct Marketing (Telesales or email). - User eXperience (UX) of customer journeys: shaping an effortless path for users towards an online contract - Web design / User Interface (UI) design of sales flows: creating visually compelling, attractive and consistent web pages - Web analytics & reporting: monitoring & analyzing user behaviour. Dashboarding of sales drop-off, leads & sales statistics
Luminus
Product owner | Digital product manager | E-Commerce manager
janvier 2017 - septembre 2019 (2 ans et 8 mois)
Brussels Area, Belgium
Main responsibilities • Defining vision & strategy of online sales within B2C and SOHO segment • Drive prioritisation of the backlog, ensure alignment and manage expectations with all involved stakeholders. • Inspire & co-create a product backlog to find ways to optimising conversion, customer experience and increase usage of online tools (website, mobile app, customer zone...) • Developing new sales channels: outbound telesales team selling energy contracts • Optimising channel and product mix • Negotiation and conflict management with vendors (local and foreign) • Senior member of Digital team, coaching and inspire colleagues of the team, stakeholder management Main achievements • Year-on-year getting above target sales through website and telesales • Increasing absolute sales and sales value (by double digit % figures) while reducing cost of acquisition • Develop new sales channels: lead management through affiliate marketing, • Start-up telesales with external parties