À propos de Gaspard
Versatile expert with 7+ years of experience in automation, SaaS integrations with a proven ability to optimise workflows and streamline cross-platform connections. Skilled at adapting to diverse roles and responsibilities, delivering impactful end-to-end solutions that drive efficiency, business growth and cost reductions.
Français
Bilingue ou natif
Anglais
Bilingue ou natif
Allemand
Capacité professionnelle limitée
Accepte de travailler sur site
Paris (jusqu’à 50 km)
Expériences
- BlaBlaCarSenior Product Owner - Salesforce & IntegrationsHIGH TECHjanvier 2022 - Aujourd'hui (4 ans et 5 mois)Toulouse, France
- Built from scratch a global Salesforce architecture (Sales Cloud, Service Cloud, Experience Cloud, Pardot) for 450+ users across 4 international verticals.
- Implemented the Salesforce ecosystem (CRMs, ticketing tools, help centers, landing pages, Account Engagement, custom apps) driving efficiency and automation.
- Led end-to-end solution delivery, from initial discovery and stakeholder interviews to technical deployment and user adoption.
- Developed and delivered strategic product roadmaps in collaboration with cross-functional teams.
- Engineered dozens of custom integrations using Workato and AI, optimising cross-tool processes and reducing operational costs.
- Built a custom Badge Management app on the Salesforce Platform, automating Facilities team workflows and increasing their productivity.
- Introduced ‘Sales Alerts’ automation to proactively monitor carrier performance, directly increasing service reliability and revenue protection.
- Delivered automated ‘Pre-billing’ projects that eliminated manual entry errors, saving the finance and data teams time and operational costs.
- BlaBlaCarProduct Owner - BlaBlaCar Bus toolsHIGH TECHjuillet 2019 - janvier 2022 (2 ans et 6 mois)Paris, France
- Designed web portals and mobile apps to support the BlaBlaCar Bus international growth and the rebranding transition from Ouibus.
- Managed and prioritised the product backlog based on ROI and user research, collaborating with external agencies and internal teams for global deployment.
- Conducted user research to identify pain points and opportunities for improvement.
- Implement the solution in collaboration with external agencies and internal technical teams.
- Designed and executed UAT phases to ensure reliability of all new product releases.
- Managed productivity tools (Mobile & Web) from user research to global deployment and training for BlaBlaCar Bus international expansion.
- OuibusFunctional AnalystTRANSPORTSjanvier 2019 - juillet 2019 (6 mois)Paris, FranceDefined functional specifications and steered end-to-end Agile delivery for internal productivity tools.
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Formations
- Master in management and technology - Business Information System, Technologies de l'informationInstitut Mines-Télécom Business School2018Master in management and technology - Business Information System, Technologies de l'information
- ManagementUniversity of Stuttgart2017Management