À propos de Fanny
With over 8 years of experience bridging the gap between high-level operations and technical execution I help businesses streamline their workflows and manage complex projects with precision. My background combines deep expertise in Project Management with advanced Data Analysis allowing me to turn messy processes into scalable data driven systems.
Whether you need a dedicated lead for a digital transformation or a specialist to audit and automate your financial modeling, I provide the structure and clarity needed to hit your KPIs.
How I Can Help You??
Project Leadership: Managing your roadmap, coordinating stakeholders, and maintaining documentation to keep your team aligned.
Data Infrastructure: Auditing your current spreadsheets and rebuilding them into professional, automated tools for tracking expenses, retirement planning, or operational performance.
Strategy & Support: Acting as a high-level assistant for "polishing" content and ensuring that your professional outputs (from reports to internal posts) are authentic, accurate, and impactful.
Anglais
Bilingue ou natif
Français
Bilingue ou natif
Hébreu
Notions
Accepte de travailler sur site
Paris (jusqu’à 50 km)
Expériences
- VEKTORASData & Content Strategy ConsultantENVIRONNEMENTnovembre 2025 - février 2026 (3 mois)Paris, FranceProcess & Content Workflows: Defined, structured, and executed B2B LinkedIn content creation funnels, delivering 4 high-impact weekly publications tailored to client communication strategies.Data Analysis & Performance Reporting: Designed and automated monthly performance tracking dashboards, leading client steering committees to review metrics and adjust strategic alignment.
- YoniversProject Manager - Process & Training ImplementationBANQUE & ASSURANCESjanvier 2024 - octobre 2025 (1 an et 9 mois)Paris, FranceSaaS Implementation & Change Management: Led the end-to-end technical scoping, roll-out, and user adoption of business-critical software, including BambooHR (HRIS for 100+ employees), Zendesk QA (formerly Klaus) for quality tracking, and SharePoint for centralized knowledge management.Instructional Design & Digital Learning: Deployed Moodle Cloud LMS from scratch. Built, storyboarded, and integrated all training content (interactive presentations, gamified step-by-step courses, and badge reward systems) to structure internal ongoing education.Customer Operations Optimization: Re-engineered Customer Support workflows and designed a comprehensive QA grading scorecard. Increased CSAT from 70% to 90% within 4 months by streamlining knowledge accessibility.Team Management: Led a team of 7 QA specialists focused on evaluating operational performance and providing data-driven feedback loops.
- PayoneerOperations Supervisor & Process/Training SpecialistBANQUE & ASSURANCESoctobre 2018 - septembre 2023 (4 ans et 11 mois)New York, États-UnisMay 2022 – Sept. 2023 | Team Leader - Supervisors (Customer Journey): Managed a global team of 20 supervisors. Overhauled the managerial reporting framework by implementing 3-hour real-time operational pulse reports to enable immediate staffing adjustments. Led the cross-departmental change management strategy to unify Support, KYC, and Payment operations.March 2021 – May 2022 | Shift Supervisor & Tool Migrator: Monitored real-time line metrics, SLAs, and resource utilization. Served as a key project member during the legacy system migration from Oracle (RightNow) to Zowie, introducing a unified omnichannel platform.June 2020 – March 2021 | Knowledge Expert & Incident Management: Acted as the senior point of escalation for complex workflows and high-tier customers. Analyzed incident patterns to identify process vulnerabilities, raising structured red flags to the Product and Tech teams to fix systemic loops.Oct. 2018 – June 2020 | Customer Support & Technical Trainer: Handled high-tier VIP accounts. Promoted to Technical Trainer within 6 months to design and deliver onboarding programs for incoming hires. Acted as a QA tester for automated translation bot roll-outs. Maintained a 90% CSAT while handling double the standard ticket volume.
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Formations
- Product Manager CertificationProduct Experts2025
- Professional Bachelor's Degree in Human Resources Management (Law, Economics, Management)UPEC2012
Certifications
- Product ManagerProduct Experts2025