Description

With over 8 years of experience bridging the gap between high-level operations and technical execution I help businesses streamline their workflows and manage complex projects with precision. My background combines deep expertise in Project Management with advanced Data Analysis allowing me to turn messy processes into scalable data driven systems.

Whether you need a dedicated lead for a digital transformation or a specialist to audit and automate your financial modeling, I provide the structure and clarity needed to hit your KPIs.

How I Can Help You??

Project Leadership: Managing your roadmap, coordinating stakeholders, and maintaining documentation to keep your team aligned.

Data Infrastructure: Auditing your current spreadsheets and rebuilding them into professional, automated tools for tracking expenses, retirement planning, or operational performance.

Strategy & Support: Acting as a high-level assistant for "polishing" content and ensuring that your professional outputs (from reports to internal posts) are authentic, accurate, and impactful.

Domaines d’expertise

Langues

Anglais
Bilingue ou natif
Français
Bilingue ou natif
Hébreu
Notions

Préférences en matière de lieu de travail

Accepte de travailler sur site

Paris (jusqu’à 50 km)

DIGIT'ART
GHOSTWRITER
novembre 2025 - Aujourd'hui (7 mois)
Paris, France
• • Content Creation: Designing and writing 4 weekly LinkedIn posts for VEKTORAS clients, ensuring strict alignment with communication strategy and brand identity.
• • Performance & Impact: Achieved an average of 4,386 impressions and 89 reactions per post, resulting in a +30% increase in annual visibility.
• • Data Analysis & Reporting: Monthly monitoring of KPIs to measure campaign impact and adjust editorial strategy to ensure growth objectives.
LinkedIn Social media Content marketing
YONIVERS
PROJECT MANAGER
BANQUE & ASSURANCES
janvier 2024 - octobre 2025 (1 an et 9 mois)
Paris, France
• • Management & Quality Assurance: Led an international team of 7 and deployed ZendeskQA (Klaus), generating a 20% increase in quality scores within 4 months and significantly improving NPS.
• • Optimization & Tech Automation: Automated workflows via SharePoint and BambooHR, saving 160 hours/month, reducing response times by 40%, and increasing operational productivity by 85%.
• • Product Strategy & Growth: Audited low-engagement products to identify friction points; defined 5 improvement pillars and a strategic sprint roadmap to drive customer adoption.
Change Management Process facilitation E-learning
PAYONEER
CUSTOMER SERVICE OPERATIONS MANAGER
BANQUE & ASSURANCES
mai 2022 - septembre 2023 (1 an et 4 mois)
New York, NY, USA
• • Cross-border Coordination: Managed 20 supervisors using remote management tools, ensuring operational synchronization and real-time collaboration in a B2B environment.
• • Automation & Data Visualization: Transformed reporting processes through automated Excel data aggregation, reducing processing time by 10x to provide daily KPI tracking for leadership.
• • Operational Optimization: Improved resource utilization (+15%) through trend forecasting and designed an impact analysis tool to measure customer response post-reorganization.
Microsoft Excel Team management Internal communication