À propos de Evelyne
I’m a freelance customer support professional with experience helping clients and businesses deliver excellent service. I specialize in clear communication, problem-solving, and ensuring every interaction is positive and professional.
My background includes client-facing roles such as customer service and independent English tutoring, where I developed strong interpersonal and organizational skills, handling inquiries, scheduling, and resolving issues efficiently.
I’m seeking freelance customer support opportunities where I can utilize my skills to help businesses grow, maintain strong client relationships, and deliver top-quality service via email, chat, or phone calls.
Anglais
Bilingue ou natif
Français
Capacité professionnelle limitée
Accepte de travailler sur site
Paris (jusqu’à 50 km)
Expériences
- Auto EntrepreneurIndependent English Tutor | Paris, France | FreelanceEDUCATION & E-LEARNINGseptembre 2024 - décembre 2025 (1 an et 3 mois)Paris, France
- Delivered personalized English lessons to clients of all ages, adapting teaching methods to individual needs.
- Managed scheduling, payments, and client communications independently.
- Provided prompt responses to client inquiries and resolved issues efficiently.
- Maintained high client satisfaction and repeat business.
- 4G CapitalCustomer Service RepresentativeBANQUE & ASSURANCESjuillet 2022 - juillet 2024 (2 ans)
- Assisted customers via phone, email and chat.Providing clear and professional responses.
- Collaborated with team members to improve the services and client satisfaction.
- Managed high volume inquiries, demonstrating patience, and strong problem-solving abilities.
- The Hacienda Hotel and ResortWaitressHÔTELLERIEmai 2018 - février 2020 (1 an et 9 mois)
- Delivered high-quality customer service to a diverse clientele, ensuring satisfaction and repeat business
- Resolved customer inquiries and complaints promptly and professionally
- Managed multiple orders simultaneously in a fast-paced environment
- Collaborated with team members to ensure smooth daily operations
Recommandations
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Formations
- Bachelor's of SciencesThe University of Nairobi2017Bachelor's of Sciences
Certifications
- Basics of Project ManagementCoursera2023
- Customer Service SkillsAlison2023