À propos de Elias
I’m a Sales Development & Customer Care Specialist with 5+ years of experience helping fast-growing startups like Beev, PayFit, Ornikar and IZI by EDF convert leads, build trust with clients, and scale their operations.
I combine a consultative sales mindset with strong customer empathy and CRM expertise to create seamless customer journeys that drive revenue and retention.
Comfortable in SaaS, B2C, energy and e-commerce environments, I’m skilled at handling both inbound and outbound processes — from qualification to closing, and from support to upselling.
Français
Bilingue ou natif
Anglais
Bilingue ou natif
Accepte de travailler sur site
Paris (jusqu’à 50 km), Marseille (jusqu’à 10 km)
Expériences
- Beev | Certified B CorpSales - Frenchseptembre 2025 - Aujourd'hui (9 mois)Paris, France• Converted inbound leads via Aircall into qualified opportunities with personalized quotes.• Built trust through consultative guidance on charging solutions, driving adoption.• Increased conversions with proactive follow-ups and decision support.• Ensured seamless customer journey with accurate tracking in HubSpot CRM.
- IZI by EDFCustomer Care Representative - Frenchdécembre 2024 - août 2025 (8 mois)Nanterre, France• Managed and validated customer files in Zendesk.• Ensured compliance and handled administrative follow-up.• Conducted client reminders and issue resolution via Aircall.• Prospected and onboarded new clients (phone & email).• Contributed to activity reporting and liaised with account managers.
- PayFit FrancePayroll & Compliance Assistant - Frenchdécembre 2023 - décembre 2024 (1 an)1 Rue De Saint-Pétersbourg, Paris, France• Verified and integrated client payroll data into the CRM.• Controlled compliance of social and tax declarations.• Supported clients in regularizing their files.• Updated and monitored activity indicators for management.
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Formations
- Master mention Communication des organisations, parcours Communication organisationnelle et innovation numériqueRennes 22017Développer les compétences liées à l'analyse et à la mise en œuvre des stratégies informationnelles et communicationnelles sous les angles organisationnels, médiatiques, sociaux et techniques. Il est adossé au laboratoire PREFics de l'université Rennes 2.