Description

Experienced ICT Project Manager and Scrum Master with over 25 years of expertise delivering complex network infrastructure, security, unified communication, telecom, and contact center projects in international and high-stakes environments. Proven track record in leading cross-functional teams, managing stakeholders, and delivering digital transformation programs for public institutions, technology firms, and enterprise clients. Strong background in both Agile and Waterfall methodologies, with the ability to scale project delivery from concept to completion.

Core Competencies

• Agile & Waterfall Project Management (Scrum, PRINCE2)

• Stakeholder & Vendor Management

• Program Steering & Governance Reporting

• Infrastructure Delivery (LAN/WAN, VoIP, (Cloud) Contact Centers, Security)

• Contact Center Technologies (Genesys, Avaya, Telia-ACE)

• Change Management & Process Optimization

• Team Leadership & Coaching

• Budgeting, Forecasting & Earned Value Management (EVM)

• ITIL-based Service Delivery

Technical Skills & Tools

• Project Management Tools: Jira, Confluence, Microsoft Project, ServiceNow, Changepoint, SAP

• Collaboration & Office: Microsoft Office 365, Microsoft SharePoint, Microsoft Project & Visio

• Operating Systems: Windows, Linux

• Infrastructure Technologies: Cisco, Avaya, Alcatel-Lucent, Nortel, Genesys, Telia-ACE, AudioCodes, Skype for Business

• Project Types: Unified Communications, Contact Centers, Data Centers, Networks, ERP, IT Security, Managed Services

Domaines d’expertise

Langues

Néerlandais
Bilingue ou natif
Anglais
Capacité professionnelle complète
Français
Capacité professionnelle complète
Allemand
Capacité professionnelle limitée

Préférences en matière de lieu de travail

Accepte de travailler sur site

Tervuren (jusqu’à 50 km)

DMC Project Management
Freelance Project Manager / Scrum Master
TÉLÉCOMMUNICATIONS
juin 2025 - Aujourd'hui (1 an)
Tervuren, Belgique
Providing freelance ICT project management and agile delivery services. Focused on infrastructure, contact center and unified communication projects.
Agile Project Management IT Project Management Earned Value Management Team Management ITIL
DDM Consulting
Project Manager / Scrum Master
TÉLÉCOMMUNICATIONS
mars 2020 - février 2023 (2 ans et 11 mois)
Turnhout, Belgique
Lead contact center infrastructure projects using Genesys, Content Guru, Audiocodes, and Telia-ACE. Managed integrations with CRM systems across industries such as insurance, public services, and telecommunications.
NTT Ltd.
Project Manager - Scrum Master - Service Delivery Manager
TÉLÉCOMMUNICATIONS
mai 2001 - février 2020 (18 ans et 9 mois)
Diegem, Belgique
I started at Alcatel eBusiness Solutions, which, through acquisitions, became NextiraOne, Dimension Data and ultimately NTT.

Project Manager: Managed infrastructure delivery projects including LAN/WAN, WiFi, security, data centers, and contact centers. Handled deployments using Cisco, Avaya, Alcatel-Lucent, Genesys, F5, Fortinet, Skype for Business, and Salesforce.com. Clients included global enterprises in banking, pharma, port services, and telecom.

Scrum Master as from May 2019 for internal projects at NTT.

Service Delivery Manager: Dec 2002 – Feb 2016
Ensuring client satisfaction and SLA alignment for voice and data services.