Description

I help B2B SaaS companies fix, structure, or scale their Customer Success when growth creates complexity.

I typically work with scale-ups or mature SaaS teams facing:

• churn or renewal pressure

• unclear customer value & adoption

• lack of CS governance, KPIs, or ownership

• misalignment between CS, Product & Sales

As a fractional Customer Success & Data Strategy Lead, I intervene to:

• run deep CS & revenue diagnostics

• redesign onboarding, adoption & renewal motions

• define health scores, KPIs & success metrics

• support strategic / enterprise accounts

• structure CS operating models & playbooks

I work fully remote, usually 2–3 days/week, on short to mid-term engagements.

Langues

Français
Bilingue ou natif
Anglais
Bilingue ou natif

Préférences en matière de lieu de travail

En télétravail uniquement

Travaille majoritairement à distance

Salsify
Senior Customer Success Manager, Strategic Accounts
avril 2024 - octobre 2025 (1 an et 6 mois)
Portugal, PA, Portugal
Managed a €3M ARR portfolio of strategic retail and beauty accounts across Europe (Intermarché, Carrefour, Lagardère, Leader Santé, Boticinal, Marionnaud), leading customer governance, data quality initiatives, and long-term growth programs.
• • Advised key stakeholders as their primary liaison, conducting weekly business follow-ups and quarterly business reviews (QBRs) to track KPIs, adoption, and renewal readiness.
• • Led the strategic "Textile Data Model" project in collaboration with GS1 France and Intermarché, aligning internal product, engineering, and supplier teams to create a scalable data standard impacting multiple clients.
• • Improved supplier adoption and onboarding by hosting weekly enablement sessions (15 suppliers/session) and developing best practices for data sharing and GS1 compliance.
• • Partnered with Product and Services teams to transform Voice of Customer (VOC) insights into data model enhancements and new feature adoption (e.g. sustainability, packaging, and GDSN attributes).
• • Supported renewals, upsells, and cross-solution expansions by identifying opportunities for module adoption and workflow automation.
Customer Success Strategy Customer Onboarding Enterprise Account Management Data-Driven Decision Making Customer Analytics
Les Georgettes
Merchandise Planner
avril 2023 - avril 2024 (1 an)
Paris, France
Managed Open-to-Buy (OTB) analysis and supply planning, ensuring optimal inventory levels across channels.
• • Aligned offer strategy with market trends when building retail, wholesale, and ecommerce product assortments.
• • Delivered recommendations to drive sales and margin improvement based on point-of-sale performance.
Talentis
Project Manager │ Customer Relationship Manager
mars 2022 - avril 2023 (1 an et 1 mois)
Paris, France
Consulted on key accounts including L'Oréal, LVMH, BPCE, Chanel, and Veolia, managing all phases of projects from planning to client communications, implementation, KPIs, and invoicing.
• • Liaised with the program director to ensure alignment across clients and projects.