Diana S.

▹Be the first point of contact of Click&Boat by email, phone or chat; understand our international customers' needs and reply to all their inquiries before, during and after a boat rental. Overall client satisfaction around 90% ▹Create the link between boat owners (private, professional) and tenants, being a mediator in case of dispute and find the fairest solution in compliance with our general terms and conditions. ▹Ensure commercial tasks in case of last-minute cancelation and improve our quality of service by collecting feedback and highlighting the problems that we face. ▹Prepare the high season (recruitment, training and integration of seasonal workers) and analyze the post-season (implementation of new processes, improvement of the customer experience). ▹Management of the seasonal workers ( around 15 during the high season) : recruitment, integration, training and follow up during all the high season. Analyze the post-season (implementation of new processes, improvement of the customer experience) ▹ Content translations: help center for example (English-French) ▹ Crisis management due to Covid-19. ▹ Boat search : take care of the clients by understanding their needs and follow them by looking for the best matching offers and negotiate the best rates. ▹ Use specialized tools as boat booking systems : NauSYS, Sedna, MMK, Mister Booking and Customer Care system as Zendesk. ▹ Managing internal project (alone or in a team) : understand the needs of the company, improving and actively participating in processes within and with other business units : regular meetings to supervise the progress, writing reports.

- Sourcing des partenaires et des offres Egypte : W2M Égypte (en anglais)

- Montage des produits sélectionnés par le Chef de Produit : analyse deal, benchmark, calcul de prix, calcul des marges

- Rédaction fiche produit

- Rassemblement des informations destinées au descriptif de produit

- Validation des contenus des descriptifs produits

- Loading des produits et des prix

- Veille concurrentielle afin d'assurer le bon positionnement tarifaire des produits mis en ligne

- Suivi KPIs

- Contact avec les prestataires

- Réservations

- Élaboration du carnet de voyage

- Suivi du voyage des clients du départ jusqu'au retour

- Élaboration de circuits sur mesure

- Recherche des vols

- Élaboration des devis

- Suivi du voyage des clients du départ jusqu'au retour