Daria Plachkova

Redesigned a customerjourney by -Analysing the internal performance and the competitive landscapes -Drafting a new approach to achieve 15% higher customer engagement -Redesigning all communications (5 banners, 2 newsletters, 8 push notifications, 3 social media ads) -Proposing offers for 15 new articles Presented my project in front of the Board of Directors Assisted team members on operational tasks

Ensured smooth information flows between 10+ production departments Assisted in organising and managing transportation and accommodation for a crew of 100+ people Prepared, collected and handled various documentation: invoices, cash payment vouchers, receipts, contracts and declarations

Conducted market research on 200+ stakeholders in the aviation and water sports sectors Helped with training 5 newly- onboarded interns Created a progress reporting system and organized weekly meetings with managers to discuss KPIs