Description

Dynamic Data Analyst/Scientist with over 10 years of experience across data analytics, fraud detection, customer operations, and teaching. Proven ability to partner with stakeholders, lead projects independently, and translate complex data into impactful recommendations.

Expertise in Data Analytics, Data Science & AI, Machine learning, Python for data, Care, Ops, complemented by strong communication and mentoring skills.

Domaines d’expertise

Langues

Anglais
Capacité professionnelle complète
Français
Bilingue ou natif
Espagnol
Capacité professionnelle limitée

Préférences en matière de lieu de travail

Accepte de travailler sur site

Bordeaux (jusqu’à 50 km)

Le Wagon (www.lewagon.com/)
Teacher
janvier 2024 - Aujourd'hui (2 ans et 5 mois)
Teacher for Data Science cursus (in person)
Teacher for Data Analytics cursus (online, multiple cities at the same time)
Analyse de données Data science Machine learning Deep Learning intelligence artificielle
Back Market
Fraud Associate
janvier 2022 - janvier 2023 (1 an)
Screened KYB (100+/month) to be compliant with AML regulations, ensuring compliance with financial security processes
Used data analytics to reduce fraud, optimizing chargeback defense and winrate, contributing to a more secure financial environment
Implemented strategies to reduce friction for customers, enhancing overall satisfaction and operational efficiency
Analyse de données
Back Market
Customer Delight Manager
janvier 2019 - janvier 2022 (3 ans)
Always overachieving objectives while serving customers on all post purchase issues (CSAT > 90%)
Created a special customer care training session mandatory for every employees of the company in order to make the customer at the center of every decisions (Voice of the Customer)
E-commerce

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Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

Baptiste Duhen

Fullstack developer

4.6

(4)

Amed Hamou

Senior Lead Developer

(2)

Audrey Champion

Web developer

4.3

(3)

S’inscrire pour les voir

Le Wagon - Data Science & AI
Le Wagon
2024
RNCP 6 (bac +4) as AI Developer
Master of Science
IÉSEG School of Management
2014
Master Thesis validated with High Distinction (18/20)

Cyril M.

Data Science/Analytics | AI/ML | Entrepreneur

À propos de Cyril

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