Carlos Duarte

International Customer Success and Business Development professional with experience in B2B, e-commerce, global sourcing, and partner management. Proven ability to support international clients, grow strategic accounts, manage supplier portfolios across Asia and Eastern Europe. Driven sales through consultative solutions, sustainability consulting, and structured reporting.

Handled inbound phone queries from customers receiving routine inquiries and complaints from customers by e-mail, or by phone,

determining the nature of the contact and providing the appropriate timely response.

Assisted customers regarding damaged/lost items as well as returning items to the warehouse/store.

Supported brand strategy and creative campaigns for global brands including Coca-Cola and Claro, contributing to TV and radio content development and managing social media performance analysis to improve engagement and reach across platforms.