À propos de Beata
I help SaaS companies increase retention, secure renewals, and drive expansion revenue across enterprise and strategic accounts.
With 20+ years of experience in Customer Success, I specialize in managing complex environments and engaging C-level stakeholders to deliver measurable business outcomes.
🔹 What I do
Own and optimize the full customer lifecycle (Onboarding → Adoption → Renewal → Expansion)
Secure and grow ARR through structured renewal strategies
Reduce churn with proactive risk management and executive alignment
Drive customer adoption and value realization using data and success plans
Identify upsell and cross-sell opportunities to increase customer lifetime value
🔹 My approach
I combine a data-driven methodology (usage, health scores, KPIs) with a high-touch executive engagement model to position Customer Success as a key revenue driver.
Français
Bilingue ou natif
Anglais
Capacité professionnelle complète
Polonais
Bilingue ou natif
Accepte de travailler sur site
Paris (jusqu’à 50 km)
Expériences
- BRAINCUBE–Versailles,StrategicCustomerSuccess Managermai 2023 - décembre 2025 (2 ans et 7 mois)FranceOwn end-to-end Customer Success for strategic SaaS accounts Drive renewals, retention, and expansion revenue Build and execute success plans aligned with customer business goals Engage C-level stakeholders and act as trusted advisor Identify growth opportunities using usage data and health metrics Collaborate cross-functionally to improve customer outcomes
- PALOALTO NETWORKSStrategic Relationship Representative - Cortex (janvier 2022 - novembre 2022 (10 mois)Boulogne-Billancourt, FranceLed renewal strategy for strategic enterprise customers Owned forecasting, contract negotiations, and deal closure Secured recurring revenue and minimized churn risk Partnered with Sales, Finance, and Legal teams
- TALEND-SeniorCustomerSuccess&Subscription Managermai 2016 - décembre 2021 (5 ans et 7 mois)Suresnes, FranceManaged enterprise accounts across France, Spain, and Italy Drove onboarding, adoption, and long-term customer value Owned renewals and identified upsell/cross-sell opportunities Reduced churn through proactive engagement and success planning Built strong executive relationships and influenced strategy
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Formations
- Master of Science in Business AdministrationUniversité ParisMaster of Science in Business Administration
- Bachelor in Business AdministrationIUT SceauxBachelor in Business Administration