À propos de Adil Raphaël
Senior consulting & product professional, helping enterprises transform the way they understand and improve Customer Experience.
With a background in management consulting and the SaaS industry, I bring a decade of experience bridging business challenges with tailored solutions. My mission is to partner with executives and product leaders to uncover their most pressing CX challenges, design meaningful experiences, and demonstrate the tangible ROI of human insights.
My expertise spans presales, UX, MarTech, Search/SEO, as well as project and account management for large-scale digital transformation initiatives. I bring a blended background in engineering and business, combining an analytical approach with product and client management expertise.
Having worked across industries and cultures, I thrive in diverse environments and believe that multiple perspectives are essential to creating impactful customer experiences.
Français
Bilingue ou natif
Anglais
Bilingue ou natif
Arabe
Bilingue ou natif
Espagnol
Capacité professionnelle limitée
Portugais
Capacité professionnelle limitée
Accepte de travailler sur site
Paris (jusqu’à 50 km)
Expériences
- UserTestingSenior Solutions Consultantseptembre 2025 - décembre 2025 (3 mois)Paris, FranceUserTesting helps organizations craft exceptional customer experiences through fast, actionable human insights. With AI-powered analysis, expert services, and the world's strongest participant network, teams validate ideas, co-innovate at scale, optimize experiences, and make confident decisions. Trusted by 3,000+ customers—including 75 of the Fortune 100—UserTesting delivers an average 4—6x ROI.
- YextSolutions Consultantjanvier 2023 - avril 2025 (2 ans et 3 mois)Paris, FranceLead presales/SE discovery and value offering for FR across the sales cycle-handover Lead solution architecture offering & recommendations for complex EMEA customers (APIs, architecture, AI features, GDPR & DPA discussions) -- Ex.: La Poste, LVMH group, Accor (2M€+ ARR), Mid-market and SMB accounts
- YextTechnical Engagement Manager EMEAmai 2021 - janvier 2023 (1 an et 8 mois)Paris, FranceLead the discovery, design and implementation of Yext solutions (architecture, data integration, SEO & search strategy) Manage a +2M€ portfolio of strategic EMEA accounts and ongoing professional services, optimization and growth roadmaps. Co-lead QBR/SBR and SteerCo presentations & value-based recommendations for renewals (+95%) and commercial opportunities.Accounts :• - LVMH Maisons• - Burberry• - Bang & Olufsen• - Groupe La Poste• - Boulanger• - Allied Irish Banks (AIB)
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Formations
- Certified Pega Decisioning Consultant (CPDC) TOEICCertified Pega Decisioning Consultant (CPDC) TOEIC
- Ingénieur Civil des MinesIngénieur Civil des Mines