Description

I help organizations to successfully implement and optimize Didomi data privacy solutions by combining technical expertise with a strong understanding of global privacy regulations, including GDPR and CPRA. I provide implementation (via GTM and hardcoded) and end-to-end support (troubleshooting web, API, and mobile integrations) and resolve complex technical issues. My focus is on delivering secure, compliant, and efficient implementations that enable clients to meet regulatory requirements while maximizing their revenue.

Domaines d’expertise

Langues

Anglais
Bilingue ou natif
Français
Bilingue ou natif
Polonais
Notions
Ukrainien
Notions
Espagnol
Notions

Préférences en matière de lieu de travail

En télétravail uniquement

Travaille majoritairement à distance

DIDOMI
TECHNICAL SUPPORT ENGINEER
HIGH TECH
janvier 2024 - juillet 2026 (2 ans et 6 mois)
• - Provide expert technical support for privacy software & compliance solutions.
• - Assist clients with GDPR, CPRA, and other data protection regulations.
• - Diagnose and resolve Web, API, and Mobile integration issues.
• - Work closely with engineering & product teams to improve solutions.
• - Deliver customer training & documentation for better user adoption.
Data Privacy Compliance Implementation Problem solving
SMARTRECRUITERS
TECHNICAL CONSULTANT
août 2021 - juillet 2022 (11 mois)
• - Scope, design, build, and test scalable integrations utilizing various HRIS system APIs and data storage methodologies
• - Provide support to Enterprise Sales with opportunity qualification, presentations, Proof of Concept presentations (POC), discovery and RFP responses.
• - Lead the UAT process with clients to validate all test scripts for a successful go-live
• - Directly consult with clients on best practices for implementing, testing, building, deploying and supporting software, SSO, APIs, system architecture and integration design
• - Dedicated to delivering high-quality service and on-time, budget-aligned projects
• - Worked with clients such as LinkedIn, Bosch, Domino's, Biogen
COGNIZANT
TECHNICAL SUPPORT SPECIALIST
mai 2020 - août 2021 (1 an et 3 mois)
• • Hit and exceeded KPIs
• - Provide level 2 and 3 support for integration issues
• - Coordinate with support team and technical consultants
• - Analyze, troubleshoot and implement code fixes to integration issues escalated by users until ticket closure
• - Handle tickets within the agreed Service Levels & escalate to technical consultants as needed
• - Communicate with clients and vendors to troubleshoot integration issues

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DEVELOPER PROESSIONAL DEGREE
AFPA DUNKERQUE
2015
DEVELOPER PROESSIONAL DEGREE

Autre

Yohann Rolland

Implementation Consultant

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