TTÀ propos de Thomas
Consultant sénior en Knowledge Management (Certified Knowledge Manager CKM/KMI) et gestion du changement (Master Change Management), j’accompagne depuis plus de 10 ans des organisations dans la structuration de leur gestion des connaissances, l’optimisation de leurs plateformes collaboratives et l’animation de communautés d’experts.
Expertise outils :
Confluence (admin avancée, structuration, permissions, gouvernance)
Refined (optimisation UX/UI de Confluence, création de sites internes et externes)
Jira, Notion, SharePoint, Salesforce Knowledge, Zendesk, Inbenta (chatbot IA)...
Missions types :
Audit KM, stratégie de structuration des connaissances
Refonte ou création de bases de connaissance internes et clients
Administration Confluence / Refined (permissions, templates, plugins, ergonomie...)
Animation d’équipes rédactrices, formation, accompagnement au changement
Mise en place de processus de capitalisation et gestion d’obsolescence
Valeur ajoutée :
Approche stratégique et humaine : articulation entre outils, culture et communautés
Excellente capacité de vulgarisation et de simplification (écrit, visuel, oral)
Sens fort de l’UX et de la clarté documentaire
Bilingue FR/EN (C1 BULATS), à l’aise en environnement international
Français
Bilingue ou natif
Anglais
Capacité professionnelle complète
Accepte de travailler sur site
Paris (jusqu’à 50 km)
Expériences
- JumpHead of Knowledge Managementaoût 2023 - Aujourd'hui (2 ans et 10 mois)Paris, FranceAudit and definition of a KM strategy: needs assessment, tools and methods, models, benchmarks; user flow and dedicated sites; capitalization, transfer and change management; KM/Learning process definition and implementationAdministration and management of 3 platforms :- Internal knowledge base (Confluence) : space structure and global instances, obsolescence management, KPIs- Customer knowledge base (Refined) : structuring and site creation, obsolescence management, KPIs, UI/UX evolutions- Document monitoring projects (Jira/Stagil) : team management, obsolescence management, KPIs+ Change Management : Communication, support, implementation of new tools/processes+ Community animation of writers and knowledge experts+ Monitoring of customer training (QUALIOPI) and internal training processes (expert follow-up and animation)+ Monitoring of R&D innovation (CIR)Tools : Confluence/Refined (admin), Jira, SharePoint, Teams...Department : Head of Staff CEO
- SOLOCALHead of Knowledge Managementmai 2022 - août 2023 (1 an et 3 mois)Paris, FranceManagement of 3 environments:- Internal knowledge base : obsolescence and statistical monitoring, UI/UX evolutions- Client/prospect knowledge base : obsolescence and statistical monitoring, UI/ UX evolutions- Client/prospect chatbot : AI prompt ingineering in NLP; testing and continuous improvement; statistical monitoring + Animation of the community of writers and knowledge correspondents/ experts + KM training and communication Management of a team Reporting departments : Business / Process
- Cegedim SRHHead of Knowledge Managementdécembre 2018 - avril 2022 (3 ans et 4 mois)Île-de-France, FranceDefinition, implementation and management of 3 environments / Digital Workplace (Confluence/Refined) :- Internal knowledge base : documentary, collaborative spaces and cross functional projects (Commerce, R&D, PO and RUN Operations), blogs and support spaces: training, HR, IT (Jira ticketing...); obsolescence management, statistical monitoring, UI/UX evolutions- Customer knowledge base : document and project monitoring (PO and RUN); obsolescence and statistical monitoring, UI/UX evolutions- Partner knowledge base : document and project monitoring (PO and RUN); obsolescence and statistical monitoring, UI/UX evolutions + Animation of the community of writers or knowledge correspondents + KM training and communication Reporting departments: OPEX, R&D and Internal Control
Recommandations
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Formations
- Master of ManagementConservatoire National des Arts et Métiers2014Master, Management, Conduite du changement
- Licence, Sciences Humaines et Sociales mention Sciences de l'EducationUniversité Lumière (Lyon II)2011Licence, Sciences Humaines et Sociales mention Sciences de l'Education
Certifications
- Leadership EssentialsRITx Rochester Institute of Technology2021
- The Iterative Innovation ProcessMassachusetts Institute of Technology2020