Description

"I don’t just build technology—I use it to craft exceptional customer experiences and unlock business value."

With a background at Google Cloud (Customer Engineering) and Société Générale (SRE), I bridge the gap between high-level business strategy and pragmatic technology. I help premium brands, startups, and growing enterprises transform their customer journeys, turning complex data into seamless, emotionally engaging client experiences.

As an entrepreneurial minded consultant, I focus on the "Business-First" approach: identifying where your business loses time or money, and deploying agile, low-code, or data-driven solutions to solve it.

Here is how we can collaborate to elevate your business:

- Digital Customer Experience (CX) & Clienteling: Mapping your customer journey to align online and offline channels, ensuring a seamless, high-end experience that drives loyalty and increases average order value.

- AI & Low-Code Automation for Business: Designing and deploying smart AI agents (custom workflows, conversational tools) to automate customer relations, lead qualification, and internal ops—without the bloat of heavy coding.

- Business Intelligence & Analytics (Looker Studio, Power BI): Transforming raw marketing and sales data into elegant, intuitive dashboards so leadership can make strategic, data-driven decisions at a glance.

Whether you need a strategic roadmap for your next digital evolution or a clear vision to bridge your tech and business teams, I bring corporate-grade methodology with a lean, entrepreneurial velocity.

Let’s connect to turn your technical potential into measurable business value.

Domaines d’expertise

Langues

Français
Bilingue ou natif
Anglais
Capacité professionnelle complète

Préférences en matière de lieu de travail

En télétravail uniquement

Travaille majoritairement à distance

Google CLOUD,
Customer Engineer Cloud & Data
septembre 2025 - Aujourd'hui (9 mois)
Paris, France
Understand customers' business and technical needs and identify how Google Cloud solutions can address their challenges.

Demonstrate and prototype the integration of Google Cloud products in customer and partner environments by creating Proofs of Concept (POCs), including interactive demonstrations illustrating how autonomous AI agents can solve specific business issues.

Use AI-native tools (e.g., Gemini Code Assist, Gemini CLI, Notebooklm, Internal AI Tools, Cursor, Replit, Lovable) to rapidly prototype full-stack applications, turning abstract ideas and documentations into clickable reality in days.

Replace static Product Requirements Documents (PRDs) with live demos to show partners what is possible, validating desirability before significant engineering investment. Experience evaluating and integrating GenAI capabilities into product roadmaps, with an understanding of how AI can automate operational workflows, surface insights, and improve team productivity.

Design custom cloud solutions using Compute Engine, GKE, and BigQuery, integrating Vertex AI and Agentic AI agents to automate complex reasoning and workflows. Recommend migration strategies, enterprise architectures, tools, and infrastructure necessary to implement comprehensive solutions according to best practices.

Support customers' technical teams in deploying, configuring, and optimizing solutions. Identify new opportunities to help customers get the most out of cloud technologies.

Be the voice of the customer internally, relaying needs and feedback to influence the evolution of Google Cloud products. Work with the sales team to qualify business opportunities, anticipate and resolve technical objections from clients, and develop strategies to overcome roadblocks.

Really Good communication and storytelling abilities; able to distill complex topics into concise narratives that drive clarity and alignment.
AI Agents AI Product Management Business Intelligence & Data Analytics Pre-sales
Société Générale,
APPRENTICESHIP SITE RELIABILITY ENGINEER
juin 2023 - août 2025 (2 ans et 2 mois)
La Défense, France
Supervision of a strategic migration project impacting over 3,000 IT assets, resulting in a 40% reduction in operational costs and a 95% success rate. Led Scrum ceremonies (Daily Standups, Sprint Planning, Retrospectives) for an international SRE squad, fostering a culture of continuous improvement and transparency. Facilitated PI Planning and synchronized with other "tribes" in a complex matrixed environment to manage dependencies and avoid capacity incidents. Development of skills in strategic prioritization, risk management, and data-driven decision-making (DDDM). Immersion in process optimization, data storytelling, and reporting methodologies, while collaborating with international teams in a constantly evolving and innovative context. Redesigned internal operational workflows using BI tools(Power BI) and automation(Devops, ansible, Github Actions, Terraform), improving developer experience on our workflows and team output across the organization. Navigated cultural and technical ambiguity to build team consensus, ensuring all members remained aligned on the PI/Sprint Goal in high-pressure environments. Improvement in incident predictability by 5% per PI cycle and a 10% reduction in resolution times per year
product owner Scrum Master DevOps Project Management