À propos de Skander
Français
Bilingue ou natif
Anglais
Bilingue ou natif
Expériences
- Groupe Ortec-Aix-en-Provence (13)Administrateur Systèmesmai 2025 - Aujourd'hui (1 an et 1 mois)Hybrid role between junior Sysadmin and L3 last escalation for L2 Helpdesk.-M365 administration-Azure administration-Infrastructure projects (AAD tenant security audit, licenses management, datamigrations, etc ...)-Occasional unresolved Helpdesk tickets
- Groupe LVMH-ParisVIP Team Lead Helpdeskoctobre 2024 - mai 2025 (7 mois)• Leading on-site VIP IT operations for executive macOS/iOS users• Managing L1/L2 escalations, ticket triage, and quality control & reporting of support delivery• Coordinating with infra & cyber teams on access control, compliance, and endpoint health• Driving proactive initiatives: asset lifecycle, user onboarding/offboarding, tool documentation• Tech lead for a small team and improving support workflows
- Four Seasons Hotel George V-Paris 8eVIP Helpdesk L1/L2septembre 2022 - octobre 2024 (2 ans et 1 mois)• Managed users via Active Directory & Azure AD, Intune MDM, and DHCP VLANs• Oversaw VOIP, mobile, and workstation deployments (lifecycle, imaging, asset tagging)• Monitored critical systems, server room access, and applied security patches• Implemented cyber hygiene measures (MFA, GRC awareness, endpoint coverage)• Provided bilingual support to VIP users across hotel operations and leadership teams• L2/L3 support: incident escalation, process documentation, internal knowledge base• Collaborated with cybersecurity teams on endpoint protection (EDR), PCI-DSS controls, patching & MFA
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Formations
- BSc of Computer Science (AI/ML)University of London2020Computer Science (AI/ML Speciality)