Description

Bonjour,

Je suis un Consultant Salesforce avec 5 ans d'expérience sur plusieurs modules Salesforce (Sales, Service, Marketing, Survey, Maps).

J'ai eu l'occasion d'exercer en tant qu'admin, business analyst et consultant Salesforce dans des environnements internationaux sur les domaines du retail, e-commerce, marketplace, logistique et paiement.

Par ailleurs, mes 6 certifications Salesforce attestent de mes connaissances et compétences techniques.

Cordialement,

Domaines d’expertise

Langues

Français
Bilingue ou natif
Anglais
Capacité professionnelle complète

Préférences en matière de lieu de travail

Accepte de travailler sur site

Paris (jusqu’à 50 km)

Pickup
Freelance Salesforce Consultant
octobre 2022 - juillet 2025 (2 ans et 9 mois)
Saint-Ouen, France
• ● Attended and occasionally led agile ceremonies including daily, refinement, sprint review and planning.
• ● Redacted user stories and acceptance criteria.
• ● Salesforce advanced configuration (flows, objects management, translation, users & profiles management and more).
• ● Deployed Salesforce Maps in collaboration with project manager and developer for 50 itinerants sales users.
• ● Deployed Marketing Cloud Account Engagement (Pardot) in collaboration with project manager and mkt team.
• ● Created and developed training materials and conducted/delivered end-user training.
• ● Provided CRM Support level 3 in coordination with Support level 1 and 2 for 400 users across the world.
• ● Managed CRM data monitoring, analysis, migration, and management to ensure business continuity.
Ankorstore
Salesforce Administrator
mai 2022 - septembre 2022 (4 mois)
Paris, France
• ● Managed requirements gathering with the sales team, redacted user stories.
• ● Documented and designed technical solutions and process flows.
• ● Configured and tested Salesforce user stories to meet functionalities.
• ● Created and developed training materials and conducted/delivered end-user training.
• ● Provided CRM Support level 3 for 800 users across Europe.
Mangopay
Salesforce Administrator
octobre 2020 - mai 2022 (1 an et 7 mois)
Paris, France
is a leading European payment with notable customers such as Vinted, Leboncoin or La Redoute.
• ● Collaborated with stakeholders to design solutions meeting business needs, redacted user stories.
• ● Configured, tested, and deployed Salesforce user stories.
• ● Deployed Service Cloud advanced features (Knowledge, Omnichannel, Console, Assignment rules, Web-to-case).
• ● Deployed Pardot (Marketing Cloud Account Engagement) in collaboration with the Marketing team.
• ● Integrated external tools such as GetFeedBack and Slack with the CRM.
• ● Provided CRM Support for 150 users across Europe.
• ● Monitored latest releases, applied best practices, identified unused or underutilised platform features.