Shabnam Derakhshan Dilmaghani

● Reduced manual document analysis time from several days to a few hours by building an automated pipeline to extract structured data from scanned PDFs using Document AI and Gemini Pro.

● Enabled semantic search and intelligent candidate matching by building a RAG system using Azure AI Search and Azure OpenAI to extract, embed, and index CV data.

● Automated employee onboarding/offboarding processes, including account provisioning, MFA, role-based access control, CRM integration, contract generation, digital signatures, and asset/application assignment.

● Empowered consultants to identify relevant funding opportunities by developing an OpenAI-powered quote generation app to analyse financial aid data.

● Delivered real-time CRM insights to business stakeholders by building an API-driven ETL pipeline to process data and surface dashboards in Power BI.

● Increased visitor-to-registered conversion rate by 15% by analysing user behaviour in registration flows and implementing targeted improvements.

● Improved retention rate by 10% by re-prioritising product tasks through in-depth analysis of marketing campaign effectiveness.

● Boosted user engagement from 2 to 4 minutes by analysing core product functionalities using workflows and heatmaps to identify and resolve logical bugs.

● Grew user acquisition by 5% by embedding custom event tracking for A/B tests, new feature modules, and push notification campaigns.

● Increased total profit by 10% by analysing potential routes using KPIs and recommending optimal routing strategies for the sales team.

● Improved task management efficiency by 20% by developing a performance dashboard to assess and track employee skills.

● Raised payment accuracy to 90% by integrating bank, credit card, and cash systems with Zoho Books and automating payment matching via Zoho Orchestly.

● Maintained real-time financial balance with less than 2% dispute by utilising SQL with PostgreSQL to gather and standardise historical data via API.

● Reduced BigQuery costs by 20% by building a sales dashboard that pulled third-party data via endpoint API, eliminating redundant queries.