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Sebastien Prot

scale up operations / tech for impact

Peut se déplacer à Bordeaux

  • 44.842411
  • -0.570437
Proposer une mission La mission ne démarrera que si vous acceptez le devis de Sebastien.
Proposer une mission La mission ne démarrera que si vous acceptez le devis de Sebastien.

Localisation et déplacement

Bordeaux, France
Peut travailler dans vos locaux à
  • Bordeaux et 50km autour


Durée de mission
  • ≤ 1 mois
  • entre 1 et 3 mois
  • entre 3 et 6 mois
  • ≥ 6 mois
Secteur d'activité
  • Divertissements & loisirs
  • E-commerce
  • Conseil & audit
  • Culture
  • Commerce de détail
+9 autres


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E-mail vérifié



Compétences (9)

Sebastien en quelques mots

I am an entrepreneur and a business operation manager.

I work effectively in a fast pace environment and consistently prioritize tasks to meet deadlines. I have an excellent understanding of the overall operations of a company and enjoy developing business strategies, setting processes, allocating resources, hiring and managing staff, maintaining business accounts, developing and implementing marketing plans, and ensuring high quality customer service.

As a person, I am ambitious, proactive and enthusiastic, I have an entrepreneurial mindset with the ability to learn and adapt quickly in a new environment. I am an effective decision maker and have a “get it done” attitude.

As a Manager, I set targets and deadlines and then let people find their path to get things done while carefully overseeing progress with weekly updates to ensure the objectives are met. I have excellent interpersonal skills, I have strong persuasion and influence skills which help me deliver impactful presentations and drive successful negotiations.

I am looking to work in a challenging position within an entrepreneurial-minded company where I am able to leverage my skills and experience.


Back Market - BACK MARKET

Head of Customer Experience and Quality - Tech refurbishment

Bordeaux, France

août 2020 - novembre 2022 (2 ans et 3 mois)

#TechforGood: making sure no one ever has anymore reasons to buy new by raising the bar on the after sales experience of our customers !
- Product Business Leader to drive our TECH roadmap on key improvements to change our customer life
- Managed a diverse team of 50+ BackMakers working hard on improving processes, setting up trainings and monitoring our KPIs (budget, forecast, quality...)
- Scaled Outsourced Customers Experience operations from 200 to 600 agents

Luminar Technologies

COO Chief of Staff (right hand to COO) - Take driving safety to the next stage

Orlando, FL, USA

novembre 2017 - août 2020 (2 ans et 9 mois)

#Techforgood: saving lives with outstanding TECH enabling cars and trucks to become far more safe ! Acting as right hand to COO, I led several projects to improve the operations from goals alignment, Business Development processes, Financial Forecast, CRM and ERP implementation
- Led the selection and implementation of our CRM (Copper) along with dashboards and KPIs for C-suite weekly review and financial forecast analysis
- Managed all Business Development activities focusing on programs that improve operational efficiency: financial forecast, pricing, sales training, strategic partnerships contracts terms
- Performed several analytics deep-dive on manufacturing operations that enabled quick identification of bottlenecks and ultimately enabled a drastic yield improvement (x2 in less than 6 months)
- Fully ran the ERP selection process: identified requirements, shortlisted 4 ERP vendors, organized scripted demo. Led final negotiation and achieved a 45% final price reduction
- Launched a company wide HR initiative to promote real-time feedback and goals setting transparency through a Performance Management System (Reflektive) to align objectives and company goals

Little Cigogne

Chief Executive Officer and co-founder

Paris, France

septembre 2012 - avril 2017 (4 ans et 7 mois)

Successfully managed 3 e-commerce websites in kid clothing business from concept to implementation: 1.5 M€ annual turnover, 13 people, 1,3M€ money raised
- Strongly Lead all aspects of project and business development: market trends identification, business model, business plan, IT project management, day-to-day operations
- Solicited and contracted new partnerships with 250 kid apparel brands in less than 2 years
- Ran successful negotiations with partners resulting in 10pt margin increase and payment terms optimization from 15 to 60 days
- Generated 150% annual growth over 4 years by setting and running multiple marketing campaigns, social media, retargeting advertising, AdWords, Affiliate programs, Emailing
- Managed several IT projects resulting in 25% improvement of the conversion rate: AB testing, multi device navigation optimization, one click shopping
- Slashed logistic department costs 40% by implementing a Warehouse Management System handling product barcodes, multi-picking orders and optimizing stock facility use
- Pitched our concept to Business angels and venture capital resulting in 1,3M € money raise
- Mentored and developed a 13 employees company with a strong start-up mindset

Groupon France

Director of Customer Support and travel back-office operations

Paris, France

octobre 2010 - septembre 2012 (1 an et 11 mois)

Recommandations externes

Consultez les recommandations qu'a reçues Sebastien