Bienvenue sur le profil Malt de Sebastien !
Localisation et déplacement
- Localisation
- Bordeaux, France
- Peut travailler dans vos locaux à
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- Bordeaux et 50km autour
Préférences
- Durée de mission
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- ≤ 1 mois
- entre 1 et 3 mois
- entre 3 et 6 mois
- ≥ 6 mois
- Secteur d'activité
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- Divertissements & loisirs
- E-commerce
- Conseil & audit
- Culture
- Commerce de détail
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Compétences (9)
Sebastien en quelques mots
I work effectively in a fast pace environment and consistently prioritize tasks to meet deadlines. I have an excellent understanding of the overall operations of a company and enjoy developing business strategies, setting processes, allocating resources, hiring and managing staff, maintaining business accounts, developing and implementing marketing plans, and ensuring high quality customer service.
As a person, I am ambitious, proactive and enthusiastic, I have an entrepreneurial mindset with the ability to learn and adapt quickly in a new environment. I am an effective decision maker and have a “get it done” attitude.
As a Manager, I set targets and deadlines and then let people find their path to get things done while carefully overseeing progress with weekly updates to ensure the objectives are met. I have excellent interpersonal skills, I have strong persuasion and influence skills which help me deliver impactful presentations and drive successful negotiations.
I am looking to work in a challenging position within an entrepreneurial-minded company where I am able to leverage my skills and experience.
Expériences
Back Market - BACK MARKET
Head of Customer Experience and Quality - Tech refurbishment
- Product Business Leader to drive our TECH roadmap on key improvements to change our customer life
- Managed a diverse team of 50+ BackMakers working hard on improving processes, setting up trainings and monitoring our KPIs (budget, forecast, quality...)
- Scaled Outsourced Customers Experience operations from 200 to 600 agents
Luminar Technologies
COO Chief of Staff (right hand to COO) - Take driving safety to the next stage
- Led the selection and implementation of our CRM (Copper) along with dashboards and KPIs for C-suite weekly review and financial forecast analysis
- Managed all Business Development activities focusing on programs that improve operational efficiency: financial forecast, pricing, sales training, strategic partnerships contracts terms
- Performed several analytics deep-dive on manufacturing operations that enabled quick identification of bottlenecks and ultimately enabled a drastic yield improvement (x2 in less than 6 months)
- Fully ran the ERP selection process: identified requirements, shortlisted 4 ERP vendors, organized scripted demo. Led final negotiation and achieved a 45% final price reduction
- Launched a company wide HR initiative to promote real-time feedback and goals setting transparency through a Performance Management System (Reflektive) to align objectives and company goals
Little Cigogne
Chief Executive Officer and co-founder
- Strongly Lead all aspects of project and business development: market trends identification, business model, business plan, IT project management, day-to-day operations
- Solicited and contracted new partnerships with 250 kid apparel brands in less than 2 years
- Ran successful negotiations with partners resulting in 10pt margin increase and payment terms optimization from 15 to 60 days
- Generated 150% annual growth over 4 years by setting and running multiple marketing campaigns, social media, retargeting advertising, AdWords, Affiliate programs, Emailing
- Managed several IT projects resulting in 25% improvement of the conversion rate: AB testing, multi device navigation optimization, one click shopping
- Slashed logistic department costs 40% by implementing a Warehouse Management System handling product barcodes, multi-picking orders and optimizing stock facility use
- Pitched our concept to Business angels and venture capital resulting in 1,3M € money raise
- Mentored and developed a 13 employees company with a strong start-up mindset
Groupon France
Director of Customer Support and travel back-office operations
• Created the service from scratch and defined the organization: determined target organization, customer satisfaction policy, processes and reporting dashboards
• Recruited, managed and developed the 135 customer service department to support business growth: defined hiring and incentive strategy, directly managed up to 20 direct reports
• Defined and implemented training programs and skills improvement monitoring resulting in a very efficient 1 month ramp up for new hires
• Slashed Customer Support costs 35% by leading partial outsourcing of the department (165 agents) while maintaining high quality level: identified, negotiated and selected 3 outsourcers, defined objectives and incentive scheme, managed the weekly activity and partners relationships
• Selected back-office tools to support operations: research, negotiation and selection of all tools (phone system, email solution, travel tool, mass emailing…)
• Optimized department efficiency and customer satisfaction through leading several IT projects: − Reduced by 30% customer contacts with an online customer refund tool − Improved agents productivity by 20% with an internal communication tool − Increased customer satisfaction by 5pt with an automatic pro-active mass emailing tool
E-Cube Strategy Consultants
Consultant - Energy and climate
The Boston Consulting Group - BCG
Strategy Consultant
• Performed deep internal analysis to assess the situation: client interviews to get qualitative information and quantitative analysis to highlight data driven recommendations
• Drafted steering committee presentations to communicate to top management a complete diagnosis of the situation, a full overview of all options and a clear recommendation backed with data driven and quality experts feedbacks
• Worked on several projects and learnt to quickly be on board on a new topic − Successfully fully re-organized a consumer good sales force to reduce cost by 1/3: defined organization structure, roles and responsibilities − Reduced by 10% purchasing costs of a large consumer good player − Lead a complete reorganization and strategy shift for a travel agency network: full internal analysis of the company (agencies results, resources, brand positioning), KSF, benchmark… − Assisted a major European power utility in realizing the productivity targets, Define action plan to optimize purchasing spends − Re-designed and implemented the new international training organization for a major bank
Endeavor
Consultant NGO
• Toy industry: analysed international growth expansion potential resulting in the recommendation to implement new production facility in Costa Rica to address US market
• Generic drug distributor: wrote 5 years business plan for investors (modelling, valuation)
• PR agency: recommended a major internal reorganization with the implementation of a timesheet system enabling the set up of a fair incentive system
• Furniture design: developed a growth strategy using the scale potential to reduce costs and launch retail distribution channel resulting in 50% growth the next 3 years
RECKITT BENCKISER
Assistant brand manager (internship)
datalog finance
Commercial assistant (internship)
Recommandations externes
Consultez les recommandations qu'a reçues Sebastien