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Sebastien ProtSP

Sebastien Prot

Scale up operations / Tech for impact

1 200 €/jour
Bordeaux, FR
8-15 ans

Délai de réponse moyen : 1h

À propos de Sebastien

I am an entrepreneur and a business operation manager.

I work effectively in a fast pace environment and consistently prioritize tasks to meet deadlines. I have an excellent understanding of the overall operations of a company and enjoy developing business strategies, setting processes, allocating resources, hiring and managing staff, maintaining business accounts, developing and implementing marketing plans, and ensuring high quality customer service.

As a person, I am ambitious, proactive and enthusiastic, I have an entrepreneurial mindset with the ability to learn and adapt quickly in a new environment. I am an effective decision maker and have a “get it done” attitude.

As a Manager, I set targets and deadlines and then let people find their path to get things done while carefully overseeing progress with weekly updates to ensure the objectives are met. I have excellent interpersonal skills, I have strong persuasion and influence skills which help me deliver impactful presentations and drive successful negotiations.

I am looking to work in a challenging position within an entrepreneurial-minded company where I am able to leverage my skills and experience.
  • Français

    Bilingue ou natif

  • Anglais

    Bilingue ou natif

  • Espagnol

    Capacité professionnelle complète

Accepte de travailler sur site
Bordeaux (jusqu’à 50 km)

Expériences

  • Back Market
    Head of Customer Experience and Quality - Tech refurbishment
    août 2020 - novembre 2022 (2 ans et 3 mois)
    Bordeaux, France
    #TechforGood: making sure no one ever has anymore reasons to buy new by raising the bar on the after sales experience of our customers !

    - Product Business Leader to drive our TECH roadmap on key improvements to change our customer life
    - Managed a diverse team of 50+ BackMakers working hard on improving processes, setting up trainings and monitoring our KPIs (budget, forecast, quality...)
    - Scaled Outsourced Customers Experience operations from 200 to 600 agents
  • Luminar Technologies
    COO Chief of Staff (right hand to COO) - Take driving safety to the next stage
    novembre 2017 - août 2020 (2 ans et 9 mois)
    Orlando, FL, USA
    #Techforgood: saving lives with outstanding TECH enabling cars and trucks to become far more safe ! Acting as right hand to COO, I led several projects to improve the operations from goals alignment, Business Development processes, Financial Forecast, CRM and ERP implementation

    - Led the selection and implementation of our CRM (Copper) along with dashboards and KPIs for C-suite weekly review and financial forecast analysis
    - Managed all Business Development activities focusing on programs that improve operational efficiency: financial forecast, pricing, sales training, strategic partnerships contracts terms
    - Performed several analytics deep-dive on manufacturing operations that enabled quick identification of bottlenecks and ultimately enabled a drastic yield improvement (x2 in less than 6 months)
    - Fully ran the ERP selection process: identified requirements, shortlisted 4 ERP vendors, organized scripted demo. Led final negotiation and achieved a 45% final price reduction
    - Launched a company wide HR initiative to promote real-time feedback and goals setting transparency through a Performance Management System (Reflektive) to align objectives and company goals
  • Little Cigogne
    Chief Executive Officer and co-founder
    septembre 2012 - avril 2017 (4 ans et 7 mois)
    Paris, France
    Successfully managed 3 e-commerce websites in kid clothing business from concept to implementation: 1.5 M€ annual turnover, 13 people, 1,3M€ money raised
    - Strongly Lead all aspects of project and business development: market trends identification, business model, business plan, IT project management, day-to-day operations
    - Solicited and contracted new partnerships with 250 kid apparel brands in less than 2 years
    - Ran successful negotiations with partners resulting in 10pt margin increase and payment terms optimization from 15 to 60 days
    - Generated 150% annual growth over 4 years by setting and running multiple marketing campaigns, social media, retargeting advertising, AdWords, Affiliate programs, Emailing
    - Managed several IT projects resulting in 25% improvement of the conversion rate: AB testing, multi device navigation optimization, one click shopping
    - Slashed logistic department costs 40% by implementing a Warehouse Management System handling product barcodes, multi-picking orders and optimizing stock facility use
    - Pitched our concept to Business angels and venture capital resulting in 1,3M € money raise
    - Mentored and developed a 13 employees company with a strong start-up mindset

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Formations

  • Master of Business
    ESSEC Business School
    2007
    Master of Business Administration - MBA
  • Wine Steward/Sommelier
    Wine & Spirit Education Trust
    2016
    Wine Steward/Sommelier

Compétences (9)

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