Sarra Guetari

Collaborate with clients to understand their business needs and translate them into actionable CRM and loyalty program strategies. Provide daily consultation and support on optimizing loyalty program performance, addressing challenges, and enhancing customer engagement. Conduct regular data analysis and reporting to track client success and identify opportunities for growth. Coordinate with internal teams to ensure timely resolution of client requests and continuous improvement of service delivery. Develop tailored training materials and workshops to empower clients with the knowledge needed to maximize platform benefits. Maintain proactive communication with clients, offering strategic insights to improve retention and business outcomes. Lead Quarterly Business Review (QBR) presentations, analyzing key performance metrics and providing data-driven recommendations to enhance client strategies and drive growth.

Drove brand participation in the center/outlet loyalty program, achieving an average retailer participation rate of 60% across European and US markets. Led staff training sessions, ensuring consistent promotion and understanding of the loyalty program. Created marketing materials, including guides and flyers, tailored to different regional audiences. Secured partnerships with brands to provide exclusive offers, exceeding client-set targets.

Streamlined the vehicle order-to-delivery process by organizing each step for timely, high-quality outcomes and active participation, resulting in over 90% customer satisfaction through a positive buying experience and prompt issue resolution. Enhanced quality control with thorough inspections and collaborated with cross-functional teams to ensure a smooth delivery process.