Rohit Kumar

Administered and supported device management using Microsoft Intune and SCCM (endpoint configuration, deployments, updates, and policies). Diagnosed and repaired hardware issues on desktops, laptops, and peripherals, reducing downtime by 30%.

Managed user lifecycle activities including onboarding, offboarding, access provisioning, permissions management, and MFA support using Active Directory and enterprise identity tools. Troubleshot Wi-Fi, VPN, LAN/WAN, DNS, DHCP, and endpoint connectivity issues across enterprise environments. Delivered rapid remote and on-site Level 1/2 support through Jira Service Desk, ensuring timely issue resolution and high user satisfaction. Administered Microsoft 365, Google Workspace, SharePoint, OneDrive, and collaboration tools, supporting account access, password resets, and productivity services.

Supported end users across production and office environments, maintaining an average SLA compliance of 99% for incident resolution. Managed endpoint lifecycle, device compliance, software deployment, patching, and security policies using Microsoft Intune and SCCM for 200+ devices. Resolved 60+ monthly printer, Wi‑Fi, and peripheral issues, reducing recurring incidents by implementing preventive checks. Conducted routine workstation health checks and patch verification, contributing to a 40% reduction in security‑related tickets. Collaborated with network and infrastructure teams to escalate and document complex incidents, improving cross‑team resolution efficiency by 15%.

Delivered rapid Level 1/2 support for 120+ users through Jira Service Desk, maintaining high first-contact resolution rates. Performed imaging, device provisioning, software deployment, and onboarding configuration tasks, ensuring secure and standardized endpoint readiness. Supported hybrid meeting environments and AV troubleshooting for business meetings and user collaboration spaces.