Description

With 24 years of expertise in IT & Networking, including 17 years at Orange Business Services, I specialize in installing, maintaining, and decommissioning network equipment (Cisco, HP, Dell, IBM, Palo Alto), Support and maintenance of PC's, Servers and computing peripherals and Training users on a variety of hardware and software. My ability to provide on-site and remote technical support has led to a 95% resolution rate within 24 hours. I thrive in project execution, troubleshooting, and optimizing IT infrastructure. Highly adaptable and committed to continuous learning, I am eager to contribute to innovative and collaborative projects.

Domaines d’expertise

Langues

Anglais
Bilingue ou natif
Français
Capacité professionnelle limitée
Goudjarati
Bilingue ou natif
Hindi
Notions

Préférences en matière de lieu de travail

Accepte de travailler sur site

Genève (jusqu’à 50 km), Gex (jusqu’à 50 km)

Orange Business Services
Customer Service Support / Field Engineer
TÉLÉCOMMUNICATIONS
février 2007 - août 2024 (17 ans et 6 mois)
Switzerland
Provided remote/on-site IT & Network support to multiple companies across Switzerland as a member of the Field Services team. Regularly performed on-call work during evenings and weekends and provided local IT support to Orange Business employees. – Frequent field visits across the country.

Field Engineer:
• Installation/Removal of Network Equipment (Routers, Switches, Firewalls, Servers etc).
• Maintenance/Field Visits to repair faults and/or replace equipment.

Project Engineer:
• Providing technical expertise, planning, staging and installation for various customers.
• LAN refresh across multiple locations for different customers.
• Analog to VOIP migrations including replacing all handsets, Dect phones, gateways etc.
• Passive and Active Wi-Fi Surveys
• Video/Audio Conferencing:
• Microsoft Teams Room (MTR) design, setup and maintenance.
• Cisco VC Room setup and maintenance.

Local IT Support:
• Providing IT troubleshooting and support to my colleagues within Orange Business Services.
• Software Migrations e.g. Win 10 to Win 11
• End of Life PC Hardware Replacement

Logistics:
• Optimized and Managed the shipments to and from the Field Engineer office.
• Implemented recycling and scrapping as per country laws.
• Responsible for packing and unpacking IT hardware to verify goods.
Cisco Networking Wireless Networking Logistics Windows Troubleshooting
The Global Fund (for Orange Business Services)
On-Site Manager – Network and Videoconference Support
SANTÉ & BIEN-ÊTRE
janvier 2018 - septembre 2018 (8 mois)
Geneva, Switzerland
The Global Fund is one of six NGO's based in the Global Health Campus in Geneva. Provided support to all NGO's in the building,

• Installation of Network equipment and cabling for new building, whilst under construction, housing 6 NGO’s as part of the project team delivering within tight timeframes.
• Consulted and Organised third-party vendors to ensure the schedule is maintained.
• On-site SPOC for Network and Video conference issues once the building was completed.
• Maintenance and Configuration of network equipment, new and existing.
• On-boarding of NGO's and new employees when they arrived.
• Configured and deployed network infrastructure and Cisco videoconference systems in over 20 rooms.
Cisco Networking Wireless Networking Windows 10 visio conférence Cabling
JT International SA (for Orange Business Services)
On-Site Telecoms and Network Support
GRANDE DISTRIBUTION
février 2007 - août 2015 (8 ans et 6 mois)
Geneva, Switzerland
Orange Business Services provides IT and Telecommunications Services to Japan Tobacco International for which I was the On-Site Voice/Network Manager at their Headquarters in Geneva. I joined the on-site team at a challenging time when the company was moving to bigger premises and replacing the aged PABX with a worldwide IP telephony and WAN/LAN.

• Configuration, Support and Maintenance of both Fixed and Mobile Voice Systems comprising: Analog and IP Desktop Phones; DECT Phones; Wireless and Wired Headsets; Mobile Phones comprising smartphones (e.g. Win-Mo and iPhone) and Blackberry devices.
• Analysis and Improvement of various Analog PABX telephone and voicemail systems/databases prior to Migration to VoIP.
• Administration and customer support on Avaya IP Telephony Modular and Unified Messaging Systems.
• Support and Maintenance of Cisco based LAN and third-party telecommunications e.g. ADSL.
• Audio-Video Conferencing Installations, Customer Support and Maintenance of Conference room systems and accessories.
• Planning and documenting support processes to streamline tasks and daily activities.
• Resolved network issues for over 200 users by deploying and configuring network hardware and software, reducing downtime by 50% and improving overall network stability
support informatique Cisco Networking Wireless Networking MDM AV Conferencing